Program Support Assistant (OA)

U.S. Department of Veterans Affairs; Shreveport (LA); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Telework possible

Job summary

U.S. Department of Veterans Affairs in Shreveport, LA seeks a Program Support Assistant to liaise between Medical Service leadership and Business Office Management. The role focuses on clinical access, clinic utilization, and SAIL data analysis.

Responsibilities include monitoring scheduling trends, preparing reports, and assisting with data presentation. Telework may be authorized; standard work hours are 7:30am–4:00pm, Monday through Friday. Closing date: 2026-09-18.

Qualifications

• Specialized experience: 1 year equivalent to GS-06 in the normal line of progression.
• Typing speed: 40 words per minute.
• Time-in-grade requirements apply for current/federal employees and reinstatement eligibility as described in the announcement.

Responsibilities

• Manage administrative and programmatic requirements for Medical Service.
• Support scheduling trends analysis and clinic utilization reporting.
• Prepare reports and correspondence for SAIL data and access data analyses.
• Create charts and graphs to present data and physician productivity.
• Handle customer communications per established policies and procedures.
• Coordinate data pulls for pending consults and unsigned notes.

Skills

Typing 40 wpm

Customer support experience

Job description

Summary

The position will act as a liaison between the Chief of Medical Service - Medical Service management staff - Group Practice Manager (GPM) and Business Office Management as it relates to clinical access and clinic utilization. This position will monitor trends in scheduling and will assist with clinic access - capacity - preparation of reports and correspondence for deep dives into Strategic Analytics for Improvement and Learning (SAIL) data and access data.

Summary

The position will act as a liaison between the Chief of Medical Service - Medical Service management staff - Group Practice Manager (GPM) and Business Office Management as it relates to clinical access and clinic utilization. This position will monitor trends in scheduling and will assist with clinic access - capacity - preparation of reports and correspondence for deep dives into Strategic Analytics for Improvement and Learning (SAIL) data and access data.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 09/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: providing clerical - technical or customer support; communicating information consistent with established policies and procedures to customers; receiving and referring phone calls; using computer programs to prepare documents and; understanding and utilizing medical terminology to complete various documents - letters and forms used to create presentations - reports - spreadsheets and other documentation. Typing: Applicants for this position must show possession of the following skill: 40 words per minute typing speed. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: The work is primarily sedentary but includes periods of standing - walking - and sitting. Prolonged periods at work processing and computers are necessary. Bending - lifting - small office and audio-visual equipment and carrying it to adjacent locations are necessary.

Duties

• Duties include - but not limited to: Responsible for the independent performance and management of administrative and programmatic requirements of the Medical Service to include but not limited to: Cardiology (including Cardiac Cath and Non-Invasive Cardiac Labs)
• Dermatology
• Endocrinology
• Gastroenterology (including Hepatology)
• General Internal Medicine (including Palliative Care)
• Hematology/Oncology
• Infectious Diseases
• Nephrology
• Neurology
• Pulmonary (including Sleep Lab - CPAP - Home Oxygen and Respiratory Therapy)
• and Rheumatology Provides consistent information - both written and telephonic - according to established policies and procedures
• Handles conflict and problems in dealing with the customer constructively and appropriately
• Pull data to track pending consults and create reports to show unsigned notes - encounters - physician productivity
• pending appointments
• Create charts - graphs and powerpoints to present data
• Total Rewards Brochure: Program Support Assistant (OA) Work Schedule: Monday through Friday
• 7:30am-4:00pm
• Subject to change based on the needs of the facility
• Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant (OA)/PD072770 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized