Program Support Assistant

US-Department-of-Veterans-Affair; Salt Lake City (UT); On-site; USD 42,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs in Salt Lake City, Utah, is seeking a Program Support Assistant (GS-6/7) to provide administrative and program support within Environmental Management Service.

The role involves prioritizing tasks, handling interruptions, and delivering reliable support to a multi-specialty organization. The successful candidate will perform duties such as preparing correspondence, maintaining records, scheduling meetings, and assisting in data collection and analysis to

Qualifications

• Specialized experience includes performing administrative and clerical support duties such as preparing correspondence and reports; maintaining records, files, or automated tracking systems; scheduling appointments or meetings; collecting, entering, and reviewing data for accuracy; and providing customer service to internal and external customers.
• For GS-07 level, specialized experience includes coordinating schedules, reviewing and analyzing program data, maintaining records and automated systems, and applying established policies to support operations.

Responsibilities

• Establish priorities for accomplishment of responsibilities within a complex, multi-specialty organization.
• Handle multiple interruptions and unpredictable work assignments on a day-to-day basis.
• Provide customer service to internal and external customers.

Skills

Administrative support

Clerical duties

Customer service

Data collection/entry

Scheduling

Records management

Policy application

Education

Bachelor’s degree or equivalent

Job description

This position serves as a Program Support Assistant (PSA) for Environmental Management Service (EMS) in Salt Lake City, Utah. The employee independently establishes priorities for accomplishment of the various responsibilities inherent within a complex, multi-specialty organization, as well as handling multiple and varied interruptions and additional unpredictable work assignments arising on a day-to-day basis.

To qualify for this position at the GS-6 grade level, you must meet the following requirement:

SPECIALIZED EXPERIENCE:

You must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal service that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes performing administrative and clerical support duties such as preparing correspondence and reports; maintaining records, files, or automated tracking systems; scheduling appointments or meetings; collecting, entering, and reviewing data for accuracy; and providing customer service to internal and external customers.

To qualify for this position at the GS-7 grade level, you must meet the following requirement:

SPECIALIZED EXPERIENCE:

You must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-06) in the Federal service that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes performing a variety of administrative program support functions such as preparing and reviewing correspondence and reports; collecting, analyzing, and tracking program data; maintaining records and automated systems; coordinating schedules, meetings, and administrative activities; and applying established policies and procedures to resolve administrative problems and support program operations.

Physical Demands:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; lifting and carrying of light items such as papers, books, small parts; or driving an automobile, etc. Physical dexterity is required in the operation of the compute machine, and other required office equipment. Must be able to concentrate for long period of time. Incumbent must be able to maintain composure when others are upset. No special physical demands are required to perform the work.

Work Environment:

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated, and ventilated. Occasionally, the employee has reason to deliver or go on errands to other buildings associated with the healthcare

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.