Program Support Assistant.

Veterans Benefits Administration; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Veterans Benefits Administration in Salt Lake City seeks an experienced administrative support specialist to manage division files, travel budgets, and meeting logistics. You will coordinate requests from headquarters, track deadlines, and draft reports for leadership review.

Proficiency in MS Outlook, Excel, Word, and SharePoint is essential. This role may involve occasional telework and requires strong organizational skills and tactful communication with internal staff and senior leadership.

Qualifications

• Experience providing administrative support and maintaining files.
• Ability to manage calendars, correspondence, and filing.
• Proficient in using MS Outlook, Teams, Excel, Word, and SharePoint for office tasks.

Responsibilities

• Maintain division and administrative files, disseminating directives and publications to appropriate personnel; maintain accurate records of division travel expenditures and travel budget.
• Coordinate multiple requests from higher headquarters and maintain a suspense list for internal program reviews, monitoring programs to ensure timely reporting to upper management.
• Use Microsoft Outlook to maintain e-mail boxes, compose and respond to e-mail; perform administrative tasks including scheduling and file management using standard office software.
• Respond to requests for information via telephone, instant message, or e-mail, serving as a point of contact for internal staff and higher headquarters.
• Prepare division reports and meeting minutes, gathering and assembling required date to ensure timely and accurate submission to management.
• Complete multiple assignments simultaneously under strict or competing deadlines, conducting tasks assigned by the division manager with minimal supervision to ensure projects are completed timely.

Skills

Microsoft Outlook

Time management

Organization

Documentation

Tools

Excel

Word

SharePoint

Teams

Job description

Duties

Within This Structure, The Incumbent Performs The Following Duties

• Maintain division and administrative files, disseminating directives and publications to appropriate personnel; maintain accurate records of division travel expenditures and travel budget.
• Coordinate multiple requests from higher headquarters and maintain a suspense list for internal program reviews, monitoring programs to ensure timely reporting to upper management.
• Use Microsoft Outlook to maintain e-mail boxes, compose and respond to e-mail; perform administrative tasks including scheduling and file management using standard office software.
• Respond to requests for information via telephone, instant message, or e-mail, serving as a point of contact for internal staff and higher headquarters.
• Prepare division reports and meeting minutes, gathering and assembling required date to ensure timely and accurate submission to management.
• Complete multiple assignments simultaneously under strict or competing deadlines, conducting tasks assigned by the division manager with minimal supervision to ensure projects are completed timely.

Work Schedule:

08:00am to 4:30pm M-F

Telework:

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Travel Require:

Occasional Travel

Position Description/PD#:

37122-A

Relocation/Recruitment Incentives:

Not Authorized

Financial Disclosure Report:

Not required

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/29/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-07 position you must have served 52 weeks at the GS-06 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-06 or higher and the promotion potential of your current position must be at least GS-7.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Minimum Qualification Requirement

Specialized Experience:

GS-7 Level

One (1) full year of specialized experience that equipped the applicant with the particular knowledge, skill, and abilities to perform successfully the duties of the Program Support Assistant, GS-7 position, and that is in or related to the work of the position to be filled. To be creditable, this experience must have been equivalent to at least the GS-6 level in the Federal service to qualify at the Grade-7. Examples of specialized experience include (but are not limited to):

• Provided administrative support including maintaining files, disseminating information, and tracking suspense dates to ensure timely completion of assigned actions.
• Balanced routine recurring duties (calendar management, correspondence, filing) with ad hoc special projects assigned by management
• Managed multiple electronic mailboxes, drafting, routing, and responding to routine correspondence and inquiries on behalf of a manager or office
• Coordinated requests, or taskers from higher-level offices, ensuring completion within required timeframes and communicating status to stakeholders
• Experience working in software applications such as MS Outlook, Teams, Excel, Word, and SharePoint or other general office software.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Please visit the

Reasonable Accommodation (RA) Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.