Supervisory Program Specialist

Veterans Health Administration; Fort Riley (KS); On-site; USD 58,000 - 76,000; Full time

Job summary

Veterans Health Administration seeks a Supervisory Program Specialist to provide second-line supervision and management support within the Enrollment & Case Management Division of the VA Health Eligibility Center. The role supports the Veteran's Health Enrollment system and ensures staff operate under established policies and procedures.

The position requires meeting Time-In-Grade and specialized experience criteria, including advising staff, resolving grievances, and contributing to program

Qualifications

• Experience supervising staff in healthcare benefits or related programs.
• Ability to interpret and apply complex policies and regulations.
• Experience advising staff on work and administrative matters.

Responsibilities

• Resolve informal complaints and grievances.
• Participate in special projects and studies related to healthcare benefits.
• Provide guidance to staff on policies and procedures.
• Ensure staff are trained and familiar with procedures.
• Prepare written performance evaluation reports for subordinates.

Skills

Supervision

Policy guidance

Grievance handling

Education

Ph.D. or equivalent doctoral degree

3 years of graduate education

LL.M. (if related)

Job description

The Supervisory Program Specialist is located in the Enrollment & Case Management Division of the VA Health Eligibility Center.

This position will be in the VHA Enrollment and Case Management call center whose primary initiative is to support the Veteran's Health Enrollment system.

The primary purpose of this position is to provide second line supervision and management support for staff performing in Enrollment & Case Management.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/04/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:

Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves:

• Resolving informal complaints and grievances;
• Performing as a team member in special projects and studies related to healthcare benefits ;
• Providing advice and counsel to staff related to work and administrative matters;
• Assuring that subordinates are trained and familiar with policies and procedures;
• Creating written performance evaluation reports for subordinate staff members..

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., (if related) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of Specialized Experience and Education beyond a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., (if related).

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.