Program Support Assistant

US-Department-of-Veterans-Affair; Concord (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

The United States Department of Veterans Affairs Maryland Health Care System is seeking a program support professional for Home and Community Based Services within the Geriatrics & Extended Care Clinical Center at Perry Point VA Medical Center.

The role requires one year of specialized experience equivalent to GS-5, including data gathering, coordination of admin activities, and interactions with staff and community partners.

Qualifications

• One year of specialized experience equivalent to GS-5 in the normal progression.
• Experience gathering and analyzing program data, coordinating administrative activities, and monitoring patient census.

Responsibilities

• Gather and analyze program data and coordinate administrative activities.
• Monitor average daily patient census and update waitlists.
• Provide Q&A on updating waitlists and generating authorizations.
• Process invoices and coordinate with community partners to initiate care.
• Track vendors monthly and quarterly for program management.

Skills

Program data analysis

Administrative coordination

Patient census monitoring

Waitlist management

Authorization processing

Invoice processing

Vendor data tracking

Staff communication

Community partner liaison

Tools

Automated software

Job description

The Veterans Affairs (VA) Maryland Health Care System is a dynamic and progressive health care organization that provides safe, quality, and compassionate care and service to Maryland's Veterans. The incumbent is responsible for program support to Home and Community Based Services, as part of the Geriatrics & Extended Care Clinical Center located at the Perry Point VA Medical Center. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/21/2026.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Responsible for gathering and analyzing program data, organization, scheduling and coordinating administrative program activities. monitoring of average daily patient census, providing Q&A over the updating of waitlist, providing Q&A over the generating of authorizations, and sending to community partners to initiate care, certifying and processing invoices for the programs. Have knowledge and utilize automated software and its applications in managing all the programs. Responsible to track new vendors, monthly, quarterly data or info needed for program management. Gathers vital and pertinent information from Veterans and community partners to ascertain the level of emergency related to inquiries. Demonstrates the ability to communicate and interact professionally with staff on all levels, community partners, VAMHCS and VISN leadership.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.