Program Support Assistant

US Department of Veterans Affairs; Alaska; Hybrid; USD 48,000 - 58,000; Full time

Job summary

US Department of Veterans Affairs in Alaska seeks a Program Support Assistant to perform receptionist and clerical tasks within the Nursing Service. You will answer calls, greet visitors, route inquiries to the correct staff, and manage messages, mail, and filing with discretion and professionalism.

The role requires precise data input, timely typing, and organization of records in the Nursing Package system.

Qualifications

• Experience in receptionist or clerical duties.
• Ability to handle confidential information with discretion.
• Strong written and verbal communication skills.

Responsibilities

• Serve as receptionist for the Office of the Associate Director for Patient Care Services Executive Suite.
• Answer telephone and greet visitors professionally; route inquiries to appropriate staff.
• Process messages and mail, maintain filing systems, and input data into Nursing Package accurately.
• Draft and format documents, proofread for errors, and ensure timely completion of typing tasks.

Skills

Customer service

Telephone handling

Data entry

Filing

Education

High school diploma or equivalent

Job description

Program Support Assistant

2026-08-05 US Department of Veterans Affairs all cities,AK

Job Title

Program Support Assistant

Duties

• The incumbent is the receptionist for the Office of the Associate Director for Patient Care Services Executive Suite and is responsible for answering telephone, receiving visitors in a professional and courteous manner, responds to inquiries, including questions of a substantive nature based on general understanding of the functions of the office, or refers the patient and/or employee to the appropriate staff person.
• Responds to calls for assistance on behalf of patients and/or staff, and prioritizes those situations which require prompt action by VAMHCS Nursing Service. These responses are generally immediate and via personal contact with patients and staff.
• Receives messages by telephone, opens and sorts incoming mail, or e-mail for a variety of Nursing Service functions which require attention or action.
• All typing assignments are completed on the date specified with minimal exceptions.
• Typed materials are presented according to policy and procedure, in the correct format, and are proofread for spelling, punctuation, grammatical errors, and content. Incumbent will expediently retrieve any material requested.
• The filing system is organized, neat, and maintained as current so that files can be retrieved easily.
• Incumbent independently provides assistance in effectively solving appropriate issues/problems.
• Notifies supervisor of actions taken. Uses appropriate judgment and own initiative to provide information that is relevant and necessary for effective operation of the department.
• Uses confidentiality, discretion, and judgment when dealing with sensitive information, documents, and materials.
• Ensures that information is input and maintained as current in the electronic computer Nursing Package in a correct and timely manner.

Work Schedule: Monday-Friday 0730-1600

Telework: This position may be authorized for AD-HOC telework.

Virtual: This is not a virtual position.

Position Description/PD#: PD512-26699-A

Relocation/Recruitment Incentives: No

Critical Skills Incentive (CSI): No

Permanent Change of Station (PCS): No