Program Support Analyst Level 2 (Infrastructure)

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 68,000 - 85,000; Full time

Benefits offered by this job

MTA transportation pass

Health, dental, vision insurance

Pension plans

Paid time off

Job summary

The Metropolitan Transportation Authority (MTA) is seeking a Program Support Analyst Level 2 in New York to provide analytical support for capital projects and departmental operations. You will develop reports, manage data in PM systems, and assist with KPIs while handling sensitive information.

Qualifications include a bachelor’s degree and at least three years of related experience. Telework is allowed one day per week, with a typical 8:30 AM–5:00 PM schedule and strong Excel/Office skills

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field.
• Minimum of three (3) years of related experience.

Responsibilities

• Develop, prepare, and update analytical reports, spreadsheets, and databases.
• Support data gathering and documentation in project management systems and for KPIs.
• Perform detailed budget monitoring and administration for capital projects or departmental operations.
• Provide analytical support for studies, analyses, and presentations related to capital projects or operations.
• Handle confidential information and act as a liaison with project teams and management.

Skills

Analytical skills

Excel

Access

PowerPoint

Budget monitoring

Data visualization

Communication

Education

Bachelor's degree

Tools

Asite

PSR

Visio

Job description

Description

JOB TITLE: Program Support Analyst Level 2

AGENCY: Construction & Development

DEPT/DIV: Delivery/Infrastructure

REPORTS TO: Manager Program Support

WORK LOCATION: 2 Broadway

HOURS OF WORK: 8:30 AM to 5:00 PM or as required (7.5HR/ DAY)

JOB FAMILY: ADC

GRADE: 002

SALARY RANGE: $67,920 to $84,900

DEADLINE: Open Until Filled

MTA Construction & Development reserves the right to remove this posting before the application deadline.

Agency Mission

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $68.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance customer experience and strengthen the reliability and resilience of the MTA system.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Program Support Analyst Level 2 provides analytical support within the MTA Construction & Development.

Responsibilities

Responsibilities will vary by assignment. Typical duties may include, but are not limited to, the following:

• Develop, prepare, and update analytical reports, spreadsheets, and databases.
• Support data-gathering, reviewing, and updating information and documentation in project management systems or systems supporting departmental operations. Support data required for key performance indicators (KPIs).
• Perform detailed budget monitoring and administration tasks for capital projects or departmental operations. Support preparation of budget requests and reports.
• Provide analytical support for developing research, studies, analyses, and presentations related to capital projects, technical issues, or departmental operations.
• Handle confidential and sensitive information about capital projects, departmental personnel, or operations.
• Ensure effective communication and function as a liaison with project teams, departmental management, and other C&D units, as needed.
• As needed, provide analytical support for various departmental and/or project management processes and reports.
• Other duties as assigned.

Education and Experience

Bachelor's degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field.

Must have a minimum of three (3) years of related experience.

Competences

• Excellent analytical skills.
• Quantitative aptitude. Ability to synthesize and communicate management issues.
• Experience in analytical roles preferred.
• Self-motivated, detail-oriented, and a team player.
• Highly organized with meticulous attention to detail and a focus on data integrity.
• Excellent written and oral communication skills.
• Ability to work effectively with all levels of management and team members.
• Knowledge of MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.
• Ability to anticipate and support timely resolution of potential issues.
• Flexibility to adapt to changing priorities in a fast-paced environment.
• Ability to handle sensitive and confidential information with sound judgment and discretion.
• Excellent knowledge of Microsoft Office Suite (including Excel, Access, and PowerPoint).
• Experience with software applications related to capital project management (such as Asite, PSR, and Visio) preferred.

Comprehensive Benefits & Total Rewards Package

Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

Additional Information

Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.