Program Support Analyst

TEKsystems; Hermiston (OR); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Program Support Specialist to lead a managed services program in the PDX region, serving as the primary liaison to leadership and guiding governance, reporting, and operational coordination.

The role oversees a team of Program Administrators, driving escalation management, performance tracking, and standardized processes to scale across data center groups. Strong PM skills and executive-ready communication are required.

Qualifications

• Experience managing complex operational or enterprise programs.
• Strong project planning, reporting, and stakeholder management skills.
• Experience creating executive-level dashboards, metrics, and status reports.
• Excellent communication and presentation skills.
• Advanced Microsoft Excel, Power BI, SharePoint, and Microsoft Office Suite skills.

Responsibilities

• Lead program governance, reporting, and cadence development.
• Oversee weekly status reports and executive readouts.
• Monitor KPIs, SLAs, and service delivery performance.
• Identify risks, dependencies, and opportunities for process improvement.
• Standardize administrative workflows, templates, and reporting processes.
• Coordinate escalation management and issue resolution across leaders.
• Facilitate regular cross-functional meetings and stakeholder communications.

Skills

Project coordination

Program management

Administrative skills

Customer service

Tools

Excel

Power BI

SharePoint

Microsoft Office Suite

Job description

The Program Suport Specialist will lead the delivery of a managed services program supporting Operations in the PDX region. This role will serve as the primary point of contact for leadership and be responsible for driving program governance, workforce reporting, operational coordination, risk management, process standardization, and stakeholder communication.

The Program Suport Specialist will oversee a team of Program Administrators and ensure the successful execution of reporting, administrative coordination, escalation management, and performance tracking activities. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional organizational skills, and possess strong program management experience supporting large-scale operational organizations.

The Services are expressly designed to:

• Reduce administrative burden on leadership
• Improve consistency, visibility, and closedloop tracking across workforce activities

Program Leadership & Governance

• Serve as the primary liaison between leadership and the program delivery team.
• Establish and maintain program governance, communication strategies, and escalation paths.
• Develop and manage project plans, operating rhythms, and reporting cadences.
• Lead program start-up, stabilization, and execution phases.
• Drive stakeholder alignment on program success metrics and service level expectations.

Reporting & Operational Management

• Oversee development and delivery of weekly program status reports and executive readouts.
• Ensure accurate collection, analysis, and reporting of operational metrics.
• Monitor service delivery performance against agreed-upon KPIs and SLAs.
• Identify operational risks, dependencies, and process improvement opportunities.
• Drive closed-loop tracking and visibility across workforce activities.

Process Improvement & Standardization

• Assess current-state operations and recommend process enhancements.
• Standardize administrative workflows, templates, taxonomies, and reporting processes.
• Develop and maintain operating procedures, playbooks, and knowledge repositories.
• Support scaling strategies for expansion to additional data center clusters or organizations

Stakeholder Engagement

• Facilitate regular meetings with leaders and cross-functional teams.
• Communicate program status, challenges, and recommendations to executive stakeholders.
• Coordinate escalation management and issue resolution activities.
• Promote consistent communication across multiple PDX region sites.

Skills

• Project coordination, Program management, Administrative skills, Customer service

Additional Skills & Qualifications

• Experience managing complex operational or enterprise programs.
• Strong project planning, reporting, and stakeholder management skills.
• Experience creating executive-level dashboards, metrics, and status reports.
• Excellent communication and presentation skills.
• Advanced Microsoft Excel, Power BI, SharePoint, and Microsoft Office Suite skills.

Preferred Qualifications

• Experience supporting data center operations, infrastructure operations, or technical operations organizations.
• Experience managing geographically distributed programs.
• PMP, Agile, Lean, or related certifications.
• Experience leading managed services or workforce operations programs.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Hermiston, OR.

Pay and Benefits

The pay range for this position is $39.00 - $39.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hermiston,OR.

Application Deadline

This position is anticipated to close on Sep 3, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.