Program Supervisor – Rental Assistance Division

Washington County; Hillsboro (OR); Hybrid; USD 86,000 - 105,000; Full time

Job summary

Washington County's Department of Housing Services seeks a Program Supervisor to lead the Rental Assistance Division, overseeing eligibility determinations, recertifications, and voucher issuances across programs. You will develop guidelines, streamline operations, and ensure compliance with HUD requirements while delivering high-quality customer service to participants and partners.

You will manage staff, coach and train team members, and collaborate with partner agencies to coordinate

Qualifications

• Associate's Degree in health, social service, business, or related field with 3 years' program admin exp.
• OR five years' experience in program administration, development, evaluation or contract administration.

Responsibilities

• Manage a high-volume program operations team with eligibility determinations and voucher issuances.
• Develop and implement guidelines to streamline operations and ensure HUD compliance.
• Provide staff training and coaching; coordinate with partner agencies to ensure coordinated services.
• Ensure services are accessible and inclusive by reducing barriers for participants with disabilities.

Skills

HUD regulations

Staff leadership

Policy interpretation

Customer service focus

Data analysis

Education

Associate's degree in health, social service, business, or related field

Job description

Note: This job will be posted through 11:59 PM of the day prior to the end date listed.

Job Type

Regular

Pay Range

$86,271.48 - $104,816.76 Salary

Department

Housing Services

FLSA Exemption Status

Exempt

About The Opportunity

The Department of Housing Services is currently looking for a Program Supervisor for the Rental Assistance Division to help advance our mission of creating pathways out of homelessness, promoting housing stability, and investing in affordable communities for Washington County and our residents.

A Program Supervisor is a leader within our department who ensures the effective, fair, and compliant administration of public rental assistance programs. In this role, you will manage a team responsible for processing a high volume of work, including eligibility determinations, recertifications, and new voucher issuances across multiple programs. You will develop and implement program guidelines to streamline operations and improve service delivery. You will help staff maintain accuracy and consistency under tight timelines, ensure that all work aligns with federal regulations and HUD requirements, and support high‑quality customer service for participants and partners.

In addition to managing high‑volume program operations, the Program Supervisor will develop staff through clear guidance, training, and coaching and collaborate with partner agencies to ensure smooth coordination of services. This role also supports the department’s commitment to access and inclusion by reducing barriers and ensuring services are responsive to the needs of Washington County.

Ideal Knowledge, Skills, And Abilities (KSAs)

• Knowledge of HUD regulations and voucher program requirements, including experience ensuring program compliance.
• Ability to interpret and apply federal, state, and local regulations, and clearly explain policies, procedures, and program requirements to staff, participants, and the public.
• Exceptional problem-solving and conflict‑resolution abilities, with the capacity to address complex issues involving participants, landlords, partner agencies, and staff.
• Commitment to fair treatment, access, and inclusive service delivery, including experience identifying and reducing access barriers for individuals with disabilities and ensuring culturally responsive interactions.
• Skill in improving operational efficiency, including developing written procedures, and analyzing reporting data.

Program Supervisor is a working title. To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link: Program Coordinator

Minimum Qualifications

Education and Experience:

• An Associate's Degree in a Health, Social Service, Business, or related field; AND three (3) years of work experience in program administration, development, evaluation, and/or contract administration. OR
• Five (5) years of experience in program administration, development, evaluation, and/or contract administration.

Additional Requirements

• Must pass a criminal history check in accordance with Oregon Administrative Rules.

About The Department/Division

The Department of Housing (including the Housing Authority of Washington County) is an innovative organization responsible for rent assistance, affordable housing development and operations, public housing, and homeless services programming across our community. We are a dynamic team that highly values a culture of access and inclusion differing perspectives, and life experiences. We embrace collaboration, work-life balance, hybrid work, a supportive workplace, and are passionate about the work we do to serve and support our community.

Selection Process

You can review our standard selection process here.

Our Commitment To You

Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.

Veterans' Preference

If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points.

Accommodation Under The Americans With Disabilities Act

Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email: [e-mail] at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Status Of Your Application

You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email.

Notice

Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. No one will have their pay rate lowered because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.