Eligibility Specialist (Colville, WA)

Rural Resources Community Action; Colville (WA); On-site; USD 29,825 - 32,263; Full time

Benefits offered by this job

Medical and Dental insurance options

403(b) retirement plan with matching contribution

8 hours paid vacation per month

8 hours paid sick leave per month

Eleven paid holidays per year

Job summary

Rural Resources Community Action is hiring an Eligibility Specialist in Colville, WA. This full-time role involves managing housing assistance programs, interviewing applicants, and ensuring accurate documentation for the Housing Choice Voucher and TBRA programs.

Candidates should have an associate degree, administrative and social service experience. Key benefits include medical insurance options, retirement plans, and paid leave. The position requires a valid driver's license and reliable transportation.

Qualifications

• Two years of administrative experience.
• Three years of experience in a housing or social service agency.
• Two years of computer data entry experience.

Responsibilities

• Conduct file reviews to verify and re‑certify eligibility.
• Document and verify information accurately.
• Maintain accurate and organized client files.

Skills

Client counseling

Eligibility determination

Record keeping

Data entry

Education

Associates degree

Job description

DIVISION: Affordable Housing

HOURS: Full-Time

JOB STATUS: Non-Exempt

OFFERED SALARY RANGE: $21.65–$23.42 per hour.

FULL SALARY RANGE: $21.65–$57.73 per hour. We are disclosing the full salary range for this position; however, the “offered at” wage range reflects the hiring range for this specific opening. The full salary range representing the broader compensation band for the position and progression within that range is based on employee longevity and continued service. It does not reflect the actual salary to be offered.

REPORTS TO: Section 8 & TBRA Program Manager

SUPERVISES: None

Summary

We’re pleased to announce an opportunity for the position of Eligibility Specialist within the Housing Department. Under the direct supervision of the Section 8 & TBRA Program Manager, the Eligibility Specialist performs a variety of essential day‑to‑day functions associated with the Housing Choice Voucher (Section 8) and/or TBRA Program; interviews applicants and participants; conducts briefings and orientations; executes housing assistance payment contracts and other related documents; assures accurate and timely housing assistant payments; and maintains a caseload for rental subsidy determinations.

Benefits

• Medical and Dental insurance options for employees and families
• Vision and Life insurance as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours paid vacation per month during first year of employment
• 8 hours paid sick leave per month
• Eleven paid holidays per year

Essential Functions

• Conduct file reviews to verify and re‑certify eligibility; collect, document and verify information accurately; counsel clients regarding alternatives.
• Remain current on applicable rules and regulations, other agencies, community resources, service organizations, and programs available in the area; make appropriate referrals.
• Maintain accurate records that provide for the proper evaluation and documentation of assigned services; compile program statistics.
• Maintain accurate and organized client files, manage a caseload, and ensure compliance with program regulations.
• Interview housing applicants and verify all documentation provided for eligibility criteria. Make the final determination as to eligibility for rental assistance programs in accordance with applicable established program regulations and policies. Send applicant correspondence including briefing information, denial letter(s), expired vouchers, and properly remove applicants from the waiting list in accordance with HUD regulation and policy.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

Associates degree; two years administrative experience; three years of experience in a housing or social service agency; and two years computer data entry experience; or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability required to perform the job.

Required Certification and Licenses

• Access to reliable transportation.
• Valid driver’s license in state of residence.
• Auto insurance in the amount required by the State of Washington.
• Acceptable completion of a criminal history background check.
• Section 8 Eligibility Standards Certified (as needed).
• Section 8 Rent Calculation Certified (as needed).

Rural Resources Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.