Strategic Child Support Office Manager

Texas Attorney General; Longview (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits at a Glance

Public service experience

Job summary

Texas Attorney General, Office of the Attorney General, Child Support Division, seeks an experienced manager to lead a field office. You will plan and oversee staff performance, ensure compliance, handle budgets, and deliver high-quality customer service in a public service environment.

The role requires strong leadership, deep knowledge of child support operations, and the ability to supervise, train, and mentor staff while working on-site full-time.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree; substitutions possible for related experience in child support, management or supervision.
• Eight (8) years of full-time experience in child support or related management/supervisory roles.
• Knowledge of management principles and practices.
• Proficient computer skills with word processing, spreadsheets and other software.
• Negotiation, interviewing and mediating skills.
• Ability to multitask, prioritize and meet deadlines.
• Strong oral and written communication skills.
• Sound judgment and effective decision making.
• Willingness to accept constructive feedback and work collaboratively.
• Ability to work in person at the assigned OAG workspace full time.
• Must arrange for personal transportation for business travel.
• Ability to work more than 40 hours as needed under FLSA guidance.
• Ability to lift and relocate up to 30 pounds.
• Travel up to 5% including overnight stays.

Responsibilities

• Plans, organizes, directs, and monitors office performance and takes corrective actions.
• Supervises all office personnel including hiring, evaluating, counseling, and training.
• Monitors the office budget and expenditures.
• Ensures compliance with federal/state regulations and maintains excellent customer service.
• Responds to inquiries and resolves issues from management, attorneys, parents and the public.
• Assesses validity of IV-D program complaints with impartiality.
• Maintains knowledge of essential job functions and performs related tasks.

Skills

Management principles

Computer skills

Negotiation

Multitasking

Oral and written communication

Judgment and decision making

Feedback receptiveness

Teamwork

Customer service

In-person work

Transportation

Overtime readiness

Lifting up to 30

Travel willingness

Education

Bachelor's degree

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Other software

Job description

Texas Attorney General, Office of the Attorney General, Child Support Division, seeks an experienced manager to lead a field office. You will plan and oversee staff performance, ensure compliance, handle budgets, and deliver high-quality customer service in a public service environment.

The role requires strong leadership, deep knowledge of child support operations, and the ability to supervise, train, and mentor staff while working on-site full-time.