Program Supervisor - Healthy Families

The Family Tree, Inc.; Baltimore (MD); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Family Tree, Inc. seeks a Program Supervisor for Healthy Families America. This role manages daily department operations, supervises case management and support staff, and coordinates service delivery to meet client, program, and contract goals.

The position is hybrid, combining remote work with on-site responsibilities. Qualified candidates will have 3–5 years in human or social services, with supervisory experience and a strong foundation in reflective practice and family-centered

Qualifications

• Master's degree in human services or related field preferred.
• 3–5 years' experience in human or social services; in-home or group settings with families preferred.
• Experience supervising staff and coordinating service delivery within a program.
• Willingness to travel to various program sites and communities; valid driver’s license and insured vehicle required.

Responsibilities

• Supervise department staff and coordinate daily operations to meet program goals.
• Identify client and family needs; assess and coordinate services accordingly.
• Ensure staff receive ongoing training and development; conduct regular supervision.
• Monitor compliance with program policies and reporting requirements; maintain accurate records.

Skills

Staff supervision

Program development

Reflective practice

Travel to sites

Flexibility

Education

Master's degree in human services

Bachelor's degree + 3 years relevant experience

Associate degree with commensurate HFA experience

Job description

Summary

The mission of Healthy Families America is to promote healthy prenatal outcomes, enhance the development of very young children, and promote healthy family functioning. Program Supervisors manage the daily operations of their department unit; identify and assess client and family needs; supervise case management and support staff; coordinate service delivery to ensure that client needs, program goals and contract objectives are effectively met. This position works on a hybrid schedule which includes working remotely and on site.

Essential Job Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.

Summary

The mission of Healthy Families America is to promote healthy prenatal outcomes, enhance the development of very young children, and promote healthy family functioning. Program Supervisors manage the daily operations of their department unit; identify and assess client and family needs; supervise case management and support staff; coordinate service delivery to ensure that client needs, program goals and contract objectives are effectively met. This position works on a hybrid schedule which includes working remotely and on site.

Essential Job Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.

Staff Supervision and Development

• Identify and fulfill staffing needs; work collaboratively with each staff member on talent development process to set job and development goals; approve timesheets, leave and reimbursement requests, provide, arrange a schedule ongoing staff training to enable direct service staff to deliver client service effectively.
• Supervise program staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio and monitor case files for quality and completeness; assist staff in achieving competence in reflective practice.
• Conduct regular and timely supervision according to established program guidelines.
• Develop and implement Family Support Specialist training plans and ensure that assigned staff meets all Healthy Families America (HFA) training requirements.
• Observe each Family Support Specialist - this in home visits at least semi-annually and provide feedback that encourages professional development.

Client Service Delivery

• Assign cases to Family Support Specialist’s, coordinate service delivery and day-to-day operations of the program.
• Monitor client cases from initial referral through discharge, promoting efficient and effective client services and administration procedures including adequate client record keeping, statistical and performance outcome reporting.
• Provide direct case work in the absence of direct service staff.

Compliance and Reporting Requirements

• Ensure that service delivery is performed according to and within the HFA mission, policy/statewide directive/procedural directions/case management model, and contractual/licensing requirements. Enter data for record keeping and reporting to meet federal/state/program guidelines.
• Responsible for goals and objectives of contract for programs; includes HFA outcomes and reporting.
• Ensure that home visiting documentation is completed accurately and submitted in accordance with program policies.

Education

• Master's degree in human services or fields related to working with children and families preferred; OR Bachelor’s degree in these fields with at least three (3) years of relevant experience; OR Associate degree or high school diploma with commensurate HFA experience.

Experience

Must possess 3-5 years' experience working in Human or Social Services; 1 year working directly with families with children in-home or in group settings. Case management or service coordination experience preferred.

Skills

• A solid understanding of and/or experience in supervising diverse with humility, as well as providing support to staff in stressful work environments.
• Willingness to engage in building reflective practice (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.); experience with reflective practice preferred.
• Experience in early childhood prevention services; home visitation experience preferred.
• Knowledge of: Infant and child development and parent-child attachment; Parent-infant health, and dynamics of child abuse and neglect maternal-infant health and dynamics of child abuse and neglect.
• Experience with providing family services that embrace the concepts of family-centered, strength-based, culturally sensitive service provision.
• Must have reliable transportation to conduct client home visits as needed and visit other designated community locations.

WORK ENVIRONMENT

• Must work flexible hours, including weekends and evenings
• Must be prepared to travel to various program sites, and various communities.
• A driver’s license and insured vehicle is necessary to fulfill the duties and responsibilities for the position.