Supervisor, Healthy Families (FSS)

One Brooklyn Health System Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

One Brooklyn Health System Inc. seeks an experienced supervisor to coordinate work, schedule employees, and oversee workflow for a multi-staff team serving families.

You will coach, discipline, and support staff while ensuring QA and compliance with program policies. The role emphasizes supervision of home visiting-related activities, review of assessments, and collaboration with service providers to maintain quality outcomes.

Qualifications

• Masters degree in human services or related field.
• Bachelor’s with three years of relevant experience may substitute.
• Experience in family services and culturally diverse communities preferred.

Responsibilities

• Plan, monitor, and appraise employee performance.
• Coach, counsel, and discipline staff; implement policies and procedures.
• Provide weekly supervision to direct service staff (Clinical, Administrative, Reflective).
• Ensure documentation is compliant with program standards and QA guidelines.
• Guide curriculum use and integrate assessment results into practice.

Skills

Staff supervision

Coaching & development

Program coordination

Data review & QA

Cultural sensitivity

Education

Master’s degree in human services

Bachelor’s degree + 3 years experience

Tools

Data base management

Office software

Job description

Overview

Responsible for the coordination of work, scheduling of employees and oversight of workflow and coordination of processes and accountability. Position typically is responsible for the work of four or more employees, has direct influence over the hiring, training, coaching, accountability and counseling for employees under their supervision.

Responsibilities

• Accomplish deliverables by planning, monitoring, and appraising job results of employees under direct management.
• Develop employees through coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Provide weekly protected supervision (at least 1 ½ hrs. each) to direct service staff to include Clinical, Administrative and Reflective components.
• Reviews all staff documentation and data entry to ensure compliance with program policies and Healthy Families Best Standards.
• Provides coaching and feedback on strength-based approaches and interventions used in home visiting; guiding cultural sensitivity practices, identifying areas of growth, boundary issues, and integrating training into practice and more.
• Routine review of assessments and assessment records (i.e. FGP, ASQ, PHQ-9, CHEERS Check-In etc.).
• Supporting parent-child interaction work & CHEERS observations, family progress and level changes.
• Provide guidance on use of curriculum and integrating the results of assessments.
• Implements QA measures as required to ensure quality service delivery including: observation of home visits, participant satisfaction surveys, case record reviews etc. (Based on HFA Best Practice Guidelines).
• Assess staff growth & development and training needs regularly.
• Regular review of data including: timely documentation, achievement of performance targets, HV Rates, engagement, retention and all documentation used by the site to monitor productivity.
• Support and assist staff in a team effort to provide program activities and special projects related to outreach and engagement.
• Attend required trainings, meetings, and collaborate with consumers and service providers to establish and maintain linkage agreements.
• Maintain safe and clean work environment, educate staff and those supported.
• Provide weekend or late-night coverage to staff as needed.
• Perform other duties as assigned.

Qualifications

Education

• Master’s degree in human services or fields related to working with children and families.
• or Bachelor’s degree with three (3) years of relevant experience.

Experience

• Experience with family services that embrace the concepts of family-centered and strength-based service provision.
• Experience in providing services to culturally diverse communities/families.
• Experience in home visitation with a strong background in prevention services to the 0-3 age population.

Knowledge and Skills

• A solid understanding of and/or experience in supervising and motivating staff, as well as providing support to staff in stressful work environments
• Knowledge of infant and child development and parent-child attachment
• Knowledge of maternal-infant health and dynamics of child abuse and neglect
• Ability to direct and oversee the work of others is required.
• Ability to fully utilize the program’s data base, office equipment and other systems relevant to the position.

Licenses, Certifications

• Infant Mental Health Endorsement (if available)

Physical Requirements

• Ability to work in the community, conducting outreach, observing direct service staff (at least quarterly), and participating in selected community initiatives.
• Position requires prolonged periods of standing, reaching, walking throughout the working day.
• Position will be required to stoop, bend, lift, and carry items weighing up to 25 pounds.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and can be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., site, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of One Brooklyn Health (OBH).

OBH is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.