Program Supervisor — Data, Training & Team Lead

Lehighbar; Harrisburg (Dauphin County); On-site; USD 53,000 - 68,000; Full time

Job summary

Dauphin County CASA seeks a Program Supervisor to lead Advocate Supervisors, ensure program compliance, and support staff development in Harrisburg, PA. The role also serves as primary data administrator, managing the case management system and reporting metrics to leadership.

This full-time position requires collaboration with Executive Director, experience in nonprofit environments, and ability to travel as needed; a Bachelor’s degree in a related field is preferred.

Qualifications

• Requires supervisory experience managing staff in social services, legal, or nonprofit settings.
• Strong database and case-tracking system skills with data integrity focus.
• Excellent written and verbal communication for staff and court interfaces.
• Commitment to Dauphin County CASA’s mission and child advocacy.
• Travel ability and flexible schedule as needed.

Responsibilities

• Provide direct supervision and development for Advocate Supervisors.
• Oversee CASA case management database and data integrity audits.
• Audit and manage intake, case allocation, and electronic tracking of cases.
• Track program metrics and prepare reports for leadership and board meetings.
• Coordinate training and pre-service curriculum delivery to volunteers.

Skills

Supervisory Experience

Database Management

Communication Skills

Mission Alignment

Education

Bachelor’s degree in Social Work, Criminal Justice, Human Services, Non-Profit Management, or related field

Job description

Dauphin County CASA seeks a Program Supervisor to lead Advocate Supervisors, ensure program compliance, and support staff development in Harrisburg, PA. The role also serves as primary data administrator, managing the case management system and reporting metrics to leadership.

This full-time position requires collaboration with Executive Director, experience in nonprofit environments, and ability to travel as needed; a Bachelor’s degree in a related field is preferred.