Volunteer Advocate Supervisor & Trainer

Tech9; Reading (Berks County); Hybrid; USD 29,000 - 33,000; Full time

Job summary

CASA of Berks County in Reading, PA seeks an Advocate Supervisor to supervise a caseload of volunteer advocates and lead training. The role combines remote work with in-person court appearances, outreach, and recruitment activities within the county.

The position requires a Bachelor’s degree, social services experience, supervisory background, and strong written/spoken communication skills. A valid driver’s license and local travel are needed for operations.

Qualifications

• Bachelor's degree required.
• Experience in social services.
• Experience supervising others.
• Demonstrated ability to lead trainings.
• Experience with community outreach or public-facing engagement.
• Strong written and verbal communication skills.
• Ability to work independently and manage a caseload with competing priorities.

Responsibilities

• Supervise and support an assigned caseload of volunteer advocates.
• Review advocate reports and ensure quality, timely court documentation.
• Provide guidance on case-related decisions, family engagement, and court preparation.
• Monitor advocate performance and provide coaching as needed.
• Maintain accurate case records in compliance with program standards.
• Lead pre-service and in-service training for new and current volunteer advocates.
• Support volunteer recruitment efforts across the county.
• Represent CASA of Berks County at community events, presentations, and partner meetings.
• Build relationships with community organizations, schools, and referral partners.

Skills

Supervising others

Training leadership

Community outreach

Written communication

Verbal communication

Independent work

Case management

Education

Bachelor's degree

Job description

CASA of Berks County in Reading, PA seeks an Advocate Supervisor to supervise a caseload of volunteer advocates and lead training. The role combines remote work with in-person court appearances, outreach, and recruitment activities within the county.

The position requires a Bachelor’s degree, social services experience, supervisory background, and strong written/spoken communication skills. A valid driver’s license and local travel are needed for operations.