Program Supervisor – Congregate Care Network (CCN)

CHD Brand; Springfield (MA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off

Job summary

Center for Human Development (CHD) is seeking a Program Supervisor for the Congregate Care Network in the Springfield area. You will support a structured group home for youth with emotional and mental health needs, working with the Program Manager to ensure safety, stability, and effective treatment outcomes.

The role emphasizes staff leadership, collaboration with families and schools, and the ability to step in for the PM when needed.

Qualifications

• Bachelor’s degree preferred; relevant experience may substitute.
• Minimum 3 years of residential and/or supervisory experience.
• Proven work with youth, families, and community services.

Responsibilities

• Program Oversight: assist the Program Manager with daily operations of the group home.
• Staff Leadership & Development: supervise, train, and guide program staff.
• Collaborative Care: work with clinical providers, families, schools, and community partners.
• Step-Up Leadership: fulfill Program Manager responsibilities in their absence.

Skills

Residential supervision

Youth & family work

Staff leadership

Education

Bachelor’s degree (preferred)

Relevant experience substituted for degree

Job description

Program Supervisor – Congregate Care Network (CCN)

Location: Springfield, MA area (Group Home Setting)

Salary: $46,800 / year

Schedule: Tuesday through Saturday, 1:00 PM – 9:00 PM (Full-Time)

At the Center for Human Development (CHD), we don't just provide services—Care Finds a Way. We are a diverse, inclusive, and dynamic team dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. For us, celebrating differences isn't just a policy—it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve.

The Opportunity: Lead, Support, and Empower

Our Congregate Care Network (CCN) programs provide a highly structured residential environment designed to support youth (referred by the Department of Children and Families) who face significant emotional, behavioral, medical, cognitive, and mental health needs.

As a Program Supervisor, you will work hand-in-hand with the Program Manager (PM) to oversee the assigned group home. You will establish open communication, support and accountability among program staff, ensuring that our youth receive the therapeutic, emotional, and educational backing they need to build healthy relationships and transition successfully into real-world settings.

Your Impact & Responsibilities

• Program Oversight: Assist the Program Manager with the daily operations and overall functioning of the group home to effectively meet the needs of the youth and their families.
• Staff Leadership & Development: Supervise, train, and guide program staff. Ensure program policies and procedures are followed while promoting the professional growth and development of your team.
• Collaborative Care: Work collaboratively with clinical providers, families, schools, and community partners to promote safety, stability, and successful treatment outcomes.
• Step-Up Leadership: Act with a high level of accountability and assume the full roles and responsibilities of the Program Manager in their absence.

Requirements:

• Education: Bachelor’s degree from an accredited educational institution is preferred (relevant experience can be substituted for a degree).
• Experience: Minimum of 3 years of residential and/or supervisory experience is preferred.
• Specialized Knowledge: Proven experience working with youth and families, specifically within community child welfare and mental health programming.
• Logistics: A valid driver's license and a legally registered, insured vehicle for work use are required.

Why You’ll Love Working Here:

Because Care Finds a Way for our staff, too! This full-time role comes with a phenomenal benefits package to support you and your lifestyle:

• Competitive annual salary of $46,800
• Comprehensive Health, Dental, and Life Insurance
• Generous Paid Time Off (PTO) and earned vacation time... just to name a few!