Program Supervisor 2

LCSNW; Spokane (WA); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Retirement plan (403b)

Paid holidays

Vacation & sick leave

EAP

Job summary

Lutheran Community Services NW in Washington state seeks a Victim Advocate to provide crisis intervention and advocacy for primary and secondary survivors of crime. The role collaborates with criminal and civil justice partners to connect clients with essential resources and supports.

The position involves supervision, coordination with diverse teams, and ensuring services meet legal and program requirements, with shifts including crisis response.

Qualifications

• 2 years of related or professional experience.
• Fluency in English, both spoken and written.
• Trauma-informed approach in service delivery.
• Ability to work with diverse populations and teams.
• Valid driver’s license and willingness to travel between worksites.

Responsibilities

• Provide crisis intervention as needed, in and out of facility.
• Supervise a team of Victim Advocates/Interns.
• Collaborate with providers to deliver culturally appropriate services.
• Maintain compliance with program and documentation standards.
• Provide phone coverage and crisis response on shifts; arrange replacements as needed.
• Inform survivors about rights, resources, and medical/legal services.

Skills

Trauma-informed approach

English fluency

Team collaboration

Google Suite

MS 365

Case management software

Driver's license

Education

HS diploma or equivalent

Tools

Google Suite

Microsoft 365

Case management software

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we're deeply committed to supporting our employees, because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope.The Victim Advocate provides support, crisis intervention, and general, medical, and legal advocacy for primary and/or secondary survivors of crime. Services are offered in collaboration with criminal and civil justice providers and other systems as appropriate and requested by the community. The Victim Advocate informs and refers to resources and specific wrap-around support so people can make informed and empowered decisions.

• Supervise a team of Victim Advocates/Interns that provide crisis intervention as needed, in and out of facility, to people who are primary or secondary victims of crime

• Foster collaboration with team members and community providers to deliver culturally appropriate services that empower and cater to the needs of survivors, including BIPOC, refugee, and immigrant populations, while staying informed about available resources for these specific communities

• Maintain compliance with program and documentation requirements, dictates of legal system, accreditation and training standards and any other requirements in support of service delivery

• Provides phone coverage and crisis response on designated shifts, secures a replacement for designated shifts as needed, and fills-in for team members as needed on their shifts

• Medical advocacy includes but not limited to informing survivors of their rights in medical settings; assisting survivors in making informed decisions about medical care; providing information on medical care/concerns; providing support at medical exams and appointments; and providing information about Crime Victim Compensation and helping to locate providers

• Legal Advocacy including but not limited to assistance in making informed decisions about reporting to law enforcement or other entities; informing survivors of their rights in legal settings; providing information about the criminal justice system, civil remedies, and dependency/family/juvenile court proceedings; preparing survivor for court hearings/trials; supporting survivor at interviews, trial, sentencing, and post-conviction; assisting with civil protection orders, criminal no contact orders, and more; actively monitoring case with survivor permission; and assisting with connection to legal services in the community

• This job is responsible for supervising employees and/or non-employees, such as interns or volunteers. This includes and is not limited to making employment decisions; setting and communicating clear goals in alignment with relevant objectives and required outcomes; and effectively managing individual and team performance.

HOW YOU WILL BE A GREAT FIT:

• 2 years of related or professional experience

• Adheres to and applies established operational processes in a timely, appropriate way

• Thrives in a diverse and multicultural environment

• HS diploma or equivalent /substantial relevant experience will be considered in place of degree

• Victim Advocacy is required upon hire and is provided by LCSNW.

• Fluency in English, both spoken and written

• Basic mastery of Google Suite and Microsoft 365 applications; and case management software

• Uses a trauma-informed lens to navigate challenges, conflict and obstacles/barriers; demonstrates resilience, awareness and self-regulation.

• Works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle.

• Successfully completes tasks in a low noise environment

• Interact with others and perform tasks in-person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity

• Travels between worksites regularly; requires valid driver's license, auto insurance, and motor vehicle records clearance

• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, and faith-based settings such as churches

• Standard LCSNW criminal clearance, including national sex offender, WSP and/or ORCHARDS

• Motor vehicle records, valid driver'slicenseand auto insurance arerequired.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we're unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.