Case Manager (Multilingual)

Lutheran Community Services Northwest; Portland (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

Life insurance

Vacation & sick leave

Holidays & floating holidays

Retirement plan with employer matching

Employee Assistance Program

Student loan forgiveness eligibility

Job summary

Lutheran Community Services NW seeks a dedicated Case Manager to support refugee-impacted students and families in Oregon. The role involves coordinating services with schools, maintaining case records, and helping clients access transportation and educational resources to promote school success.

The position requires fluency in English, a high school diploma or equivalent, reliable transportation, and a valid Oregon driver’s license with a clean record.

Qualifications

• Excellent English communication; read, write, speak fluently.
• Proven ability to work with diverse communities.
• Strong organizational and case management abilities.

Responsibilities

• Maintain case management for clients in accordance with contracts.
• Develop strengths-based service plans to overcome barriers and coordinate with schools.
• Provide school orientation and connect students to afterschool activities and summer programs.
• Track student grades and attendance with families and teachers/counselors.
• Provide transportation support and ensure language access for appointments.
• Coordinate referrals to refugee service providers and other agencies.
• Ensure services are linguistically and culturally appropriate and advocate as needed.
• Maintain compliance with program requirements and documentation.

Skills

Communication skills

English fluency

Interpersonal skills

Education

High school diploma or equivalent

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

As a Case Manager with our Family Services team, this position will have direct contact with children, youth and their parents, case managers of voluntary agencies, and public schools in Oregon that are highly impacted by newly arrived refugee students (namely Multnomah, Washington, and Clackamas counties) and other educational programs to provide the necessary support to clients to achieve school success.

Please note this position requires demonstrated fluency (read, write, and speak) in English.

• Maintain case management for clients in accordance with state and federal-funded contracts
• Work with clients to develop strengths-based service plans to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers including being the liaison between clients and schools, and other educational support services
• Provide school orientation to students and parents, connect students to afterschool activities (including homework help) and summer programs, and conduct outreach activities to share information with school contacts on program services
• Track and monitor student grades and attendance through regular contact with families and teachers/school counselors.
• Provide transportation support for clients by scheduling medical rides or helping them understand and access public transportation for required appointments, and ensure language access is available for those appointments.
• Coordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providers
• Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary
• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.
• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.
• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.
• Other duties as assigned.

HOW YOU WILL BE A GREAT FIT:

• High school diploma or equivalent.
• Reliable transportation for business purposes, such as between work locations and community settings as this position drives clients in personal and/or agency rental.
• Excellent communication skills with the ability to read, write, and speak in English.
• Standard LCSNW criminal clearance, including national sex offender, motor vehicle records, valid Oregon driver's license with clean driving record, and active auto insurance.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.