Program Supervisor 1

Lutheran Community Services Northwest; Tacoma (WA); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Disability insurance

Life insurance

Paid vacation

Paid sick leave

Holidays and floating holidays

401(k) with employer match

Employee Assistance Program

Student loan forgiveness eligibility

Descripción de la vacante

Lutheran Community Services Northwest in Tacoma, WA is seeking a Family Services Program Supervisor to direct staff and ensure program goals are met while maintaining compliance with policies.

The role emphasizes mentoring, performance management, scheduling, reporting, and delivering compassionate client services across diverse settings in a hybrid/onsite environment. Strong English fluency is required, with travel between worksites as needed.

Formación

• Bachelor's degree required or substantial relevant experience may substitute.
• Fluent in English (spoken and written).
• Ability to work under pressure in a multicultural setting.
• Experience leading, mentoring and coaching teams.
• Experience managing hybrid/remote staff.
• Proficient with Microsoft Office Suite.

Responsabilidades

• Direct supervision of staff and ensure program goals are met.
• Maintain compliance with policies and regulations.
• Recruit, train, and support growth of staff; manage performance.
• Oversee scheduling, expense management, and reporting.
• Set clear expectations and provide feedback to staff.
• Coordinate with partners and funders as needed.

Conocimientos

Fluency in English

Organizational skills

Interpersonal skills

Staff development

Communication

Office proficiency

Educación

Bachelor's degree in related field

Herramientas

Microsoft Office Suite

Descripción del empleo

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Family Services Program Supervisor is responsible for the direct supervision of staff and ensuring that program goals and objectives are met while maintaining compliance with organizational policies and regulations.

WHAT WE WILL DO FOR YOU

As an employer of choice, we're deeply committed to supporting our employees, because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope.

• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.

• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.

• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

• Submit all necessary and required paperwork for referral, collaboration and/or communication with funders, community partners and internal department collaboration

• Recruit, train, mentor, coach and support growth of staff; effectively manage individual and team performance

• Clearly, concisely, and respectfully set and communicate expectations for staff in alignment with program objectives and required outcomes, establish appropriate deadlines and performance metrics, assign tasks and motivate staff to achieve goals, monitor progress and adjust strategy as needed

• Perform administrative management tasks including and not limited to scheduling, and expense management, reporting, and ensuring compliance with LCSNW and applicable external agency/partner requirements
• Abide and encourage staff to follow humanitarian principles and accountability to the communities we serve
• Other duties as assigned.

HOW YOU WILL BE A GREAT FIT

• Bachelors in related field; substantial relevant experience will be considered in place of degree

• Fluency in English both spoken and written

• Work well under pressure and work effectively in a multicultural setting, demonstrating excellent organizational skills and interpersonal skills.

• Successfully lead, mentor and develop people and teams, provide constructive feedback and coaching and effectively navigate challenging situations/conflict

• Effectively manage a team that is hybrid and/or fully remote

• General experience with Microsoft Office Suite

• May travel between worksites occasionally; may be responsible for transporting clients in personal and/or agency vehicle, which may require valid driver's license, auto insurance, and motor vehicle records clearance

• May work in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches

• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program
• Ability to maintain confidentiality and handle sensitive client and organizational information in accordance with applicable privacy and security requirements.

• Interact with others and performs tasks in person and through the use of technology; regularly sits, talks, and hears, and occasionally stands, walks, and writes/types. Requires close vision, peripheral vision, and the ability to adjust focus.

• Frequently moves equipment or materials weighing up to 10 pounds and occasionally up to 25 pounds.

• Works in professional office settings with moderate noise levels and may work in community-based settings, including and not limited to partner organizations, community locations, and faith-based facilities.

• Travels between worksites occasionally.

• Meets LCSNW criminal background clearance requirements, including applicable state and federal background checks and verification of eligibility to work with vulnerable populations.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we're unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.