Case Manager

Lutheran Community Services Northwest; Portland (OR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Employer-paid disability insurance

Life insurance at no cost

Vacation up to 2 weeks in first year

Sick leave up to 2 weeks

12 paid agency holidays

2 floating holidays

403(b) retirement plan with employer  

Employee Assistance Program (EAP)

Student Loan Forgiveness potential

Job summary

Lutheran Community Services NW in Portland, OR, seeks a dedicated Case Manager to support newly arrived refugee students, families, and communities. You will coordinate services with schools, refugee service providers, and partner agencies, helping clients access education, transportation, and language support through a trauma-informed, culturally competent approach.

This full-time role includes a 37.5-hour work week, comprehensive medical and retirement benefits, paid holidays, vacation and

Qualifications

• Experience working in child welfare, with immigrant and refugee populations.
• Excellent cross-cultural communication and ability to build rapport with teens and families.
• Proficiency with Google Suite and Microsoft 365; familiarity with case management software.
• English language fluency in reading, writing, and speaking.

Responsibilities

• Maintain case management for clients in accordance with state and federal-funded contracts.
• Develop strengths-based service plans to identify barriers and outline steps toward self-sufficiency, including school liaison.
• Provide school orientation, connect students to afterschool activities and summer programs.
• Track and monitor student grades and attendance through regular contact with families and school staff.
• Arrange transportation for clients and ensure language access at appointments.
• Coordinate services through referrals to refugee service providers and relevant agencies.
• Ensure culturally and linguistically appropriate services; advocate as needed.
• Maintain compliance with program requirements and documentation.

Skills

Cross-cultural communication

Relationship building

Multitasking

Trauma-informed approach

English communication

Tools

Google Suite

Microsoft 365

Case management software

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we're deeply committed to supporting our employees, because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope. As a Case Manager with our Family Services team, this position will have direct contact with children, youth and their parents, case managers of voluntary agencies, and public schools in Oregon that are highly impacted by newly arrived refugee students (namely Multnomah, Washington, and Clackamas counties) and other educational programs to provide the necessary support to clients to achieve school success.

• Maintain case management for clients in accordance with state and federal-funded contracts

• Work with clients to develop strengths-based service plans to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers including being the liaison between clients and schools, and other educational support services

• Provide school orientation to students and parents, connect students to afterschool activities (including homework help) and summer programs, and conduct outreach activities to share information with school contacts on program services

• Track and monitor student grades and attendance through regular contact with families and teachers'/school counselors.

• Provide transportation for clients, including scheduling medical transportation or ensuring clients understand and have access to public transportation, to attend required appointments and ensure that language access is provided at these appointments

• Coordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providers

• Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary

• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.

• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.

• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

HOW YOU WILL BE A GREAT FIT:

• Demonstrated strong cross-cultural communication skills and abilityto buildrapport andwork effectively withteensfrom diverse backgrounds

• High levelof computer literacyisrequired.Be able to enter and retrieve data using computer systems, systems applications, cell phone applications, and other office equipment

• Be able to relate to and work with team members, and community partners from diverse backgrounds

• Be able to multitask and prioritize the needs of clients and the program with competing deadlines

• Experience working in child welfare, with immigrant and refugee populations, and/or with youth

• Basic mastery of Google Suite and Microsoft 365 applications; and case management software

• Uses a trauma-informed lens to navigate challenges,conflictand obstacles/barriers;demonstratesresilience,awarenessand self-regulation

• Successfully completes tasks in a moderately noisy environment

• Moves equipment/materials weighing up to 10 pounds

• May work in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churchesor mosques

• Excellent communication skills with the ability to read, write, and speak in English.

• Standard LCSNW criminal clearance, including national sex offender, motor vehicle records, valid Oregon driver's license with clean driving record, and active auto insurance

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we're unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.