Program Supervisor 1

Lutheran Community Services; Tacoma (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Vacation and sick leave

Holidays

401(k) or 403(b) retirement plan

Employee Assistance Program (EAP)

Student loan forgiveness eligibility

Job summary

Lutheran Community Services Northwest (LCSNW) seeks a Family Services Program Supervisor to supervise staff, ensure program goals are met, and maintain compliance with policies and regulations. The role offers extensive benefits and a supportive environment.

We are committed to delivering Health, Justice, and Hope to communities, with a comprehensive benefits package including medical/dental/vision, disability and life insurance, leave, holidays, and a 403(b) plan.

Qualifications

• Bachelors in related field; substantial experience may substitute degree.
• Fluency in English (spoken and written).
• Experience leading teams in a hybrid/remote setting.
• Ability to travel between worksites.

Responsibilities

• Oversee direct supervision of staff and meet program goals.
• Ensure compliance with organizational policies and regulations.
• Maintain records and reporting requirements.
• Model professional communication and support staff development.
• Ensure culturally sensitive client services.
• Coordinate referrals and partnerships with funders and internal teams.
• Perform administrative tasks including scheduling and expenses.
• Travel between worksites as needed.

Skills

English fluency

Team leadership

Interpersonal skills

Organizational skills

Hybrid/remote leadership

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Family Services Program Supervisor is responsible for t he direct supervision of staff and ensuring that program goals and objectives are met while maintaining compliance with organizational policies and regulations.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance


• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy


• Employer-paid short- and long-term disability insurance


• Life insurance coverage at no cost to you


• Up to 2 weeks of vacation in your first year (based on hours worked)


• Up to 2 weeks of sick leave (based on hours worked)


• 12 paid agency recognized holidays


• 2 floating holidays to use your way


• 403(b) retirement plan with employer matching (eligibility applies)


• Access to our Employee Assistance Program (EAP) for you and your family


• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope.

• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.

• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.

• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

• Submit all necessary and required paperwork for referral, collaboration and/or communication with funders, community partners and internal department collaboration.

• Recruit, train, mentor, coach and support growth of staff; effectively manage individual and team performance.

• Clearly, concisely, and respectfully set and communicate expectations for staff in alignment with program objectives and required outcomes, establish appropriate deadlines and performance metrics, assign tasks and motivate staff to achieve goals, monitor progress and adjust strategy as needed.

• Perform administrative management tasks including and not limited to scheduling, and expense management, reporting, and ensuring compliance with LCSNW and applicable external agency/partner requirements.


• Abide and encourage staff to follow humanitarian principles and accountability to the communities we serve.


• Other duties as assigned.

HOW YOU WILL BE A GREAT FIT:

• Bachelors in related field; substantial relevant experience will be considered in place of degree


• Fluency in English both spoken and written


• Work well under pressure and work effectively in a multicultural setting, demonstrating excellent organizational skills and interpersonal skills.


• Successfully lead, mentor and develop people and teams, provide constructive feedback and coaching and effectively navigate challenging situations/conflict.


• Effectively manage a team that is hybrid and/or fully remote.


• General experience with Microsoft Office Suite.


• May travel between worksites occasionally; may be responsible for transporting clients in personal and/or agency vehicle, which may require valid driver’s license, auto insurance, and motor vehicle records clearance.


• May work in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches.

• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program


• Ability to maintain confidentiality and handle sensitive client and organizational information in accordance with applicable privacy and security requirements.


• Interact with others and performs tasks in person and through the use of technology; regularly sits, talks, and hears, and occasionally stands, walks, and writes/types. Requires close vision, peripheral vision, and the ability to adjust focus.


• Frequently moves equipment or materials weighing up to 10 pounds and occasionally up to 25 pounds.


• Works in professional office settings with moderate noise levels and may work in community-based settings, including and not limited to partner organizations, community locations, and faith-based facilities.


• Travels between worksites occasionally.


• Meets LCSNW criminal background clearance requirements, including applicable state and federal background checks and verification of eligibility to work with vulnerable populations.

We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.