Program Supervisor

Terros Health; Phoenix (AZ); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision insurance

401(k) with company match

Job summary

Terros Health is seeking a Full-Time Program Supervisor at the Weldon House location in Phoenix, AZ. The role provides leadership and oversight of the Welded Supported Housing (WSH) Program Navigation staff, including intake coordinators and health coaches, ensuring effective coordination of client services across housing, behavioral health, and community resources.

The position reports to the WSH Clinical Director and emphasizes regulatory compliance, continuity of care, and high-quality

Responsibilities

• Oversees referrals, intakes, assessments, and care coordination.
• Coordinates with interdisciplinary teams to ensure timely admissions and placement.
• Ensures compliance and quality in program navigation, housing, and community resources.
• Maintains accurate client records and reviews reports for performance improvement.

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Program Supervisor working at our Weldon House location. Reporting to the Health Center Director, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

HOPE ~ HEALTH ~ HEALING

Terros Health is now hiring for a Full-Time Program Supervisor at the Weldon House location in Phoenix, AZ

Schedule: Full-time

Mon - Fri

Position Summary:

The Program Supervisor, WSH Program Navigation, provides leadership, supervision, and operational oversight to Weldon Supported Housing (WSH) Program Navigation staff, including Intake Coordinators and Integrated Health Coaches. This role is responsible for overseeing referrals, intakes, assessments, care coordination, and connections to community resources. The position is essential in ensuring effective coordination of client services across supportive housing, behavioral health, physical health, eligibility and benefits, and community-based programs. This position reports to the WSH Clinical Director and works collaboratively with organizational leadership, clinical teams, internal departments, and community partners to promote continuity of care, regulatory compliance, and high‑quality service delivery.

Duties May Include

• Oversees referral, intake, admission, and program navigation processes from initial referral through program placement.
• Completes and oversees clinical intakes, assessments, and individual service plans while ensuring timely access to services.
• Coordinates with referral sources, clients, and interdisciplinary teams to support timely admissions and appropriate placement decisions.
• Oversees program navigation services and supports clients in accessing behavioral health, physical health, benefits, housing, and community resources.
• Coordinates client move‑in activities and ensures eligibility requirements, benefits, and support services are established prior to admission.
• Maintains accurate, professional, and timely client records in compliance with organizational, regulatory, contractual, and accreditation standards.
• Reviews operational, production, business intelligence, and unbilled reports to monitor program performance and identify improvement opportunities.
• Monitors documentation quality, compliance requirements, and program outcomes while supporting continuous quality improvement initiatives.

Benefits & Wellness

We invest in the health, well‑being, and success of our employees and their families by offering comprehensive benefits, wellness resources and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no‑premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest‑free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) - 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
• Scholarships
• Clinical supervision
• Continuing Education Units (CEUs)
• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
• Gym memberships
• Car rentals
• Flights, hotels, movie tickets, and more