Program Supervisor

Morris Heights Health Center, Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Morris Heights Health Center, Inc. in New York, NY, seeks a Program Supervisor to lead the Healthy Start program, oversee supervisees, and advance child and family services.

You will coordinate QA activities, manage performance benchmarks, and ensure accurate monthly and quarterly reports while maintaining a safe, collaborative work environment.

Bachelor's in human services required with several years of relevant experience; multilingual abilities (French/Spanish) are a plus.

Qualifications

• Bachelor's degree in human services or related field.
• Several years of experience working with children and families.
• Strong English writing and reporting ability; multilingual is a plus (French/Spanish).

Responsibilities

• Provide weekly supervision and develop professional development plans.
• Strategize with staff on performance measures and provide corrective action when needed.
• Monitor data collection, QA activities, and monthly/quarterly reports.
• Participate in hiring, training, and program improvement planning.

Skills

Leadership

Supervision

Staff development

Data reporting

Education

Bachelor's degree in human services

Tools

Microsoft Word

Job description

Since 1981, Morris Heights Health Center (MHHC) has been a trusted provider of healthcare services to the Morris Heights community and surrounding areas. As a non-profit organization, MHHC operates with support from federal, state, and private funding to deliver quality primary care to all community members, including underserved populations. Serving over 50,000 patients annually, MHHC offers a wide array of medical, dental, mental health, educational, and social services across eight locations, as well as school-based health facilities in twenty New York City public schools. MHHC is recognized as a Level III Patient-Centered Medical Home by the NCQA and accredited by the Joint Commission for its excellence in care.

Role Description

Responsibilities include but are not limited to the following:

• Provides regularly scheduled weekly supervision to all supervisees and discusses/develops professional development plans.
• Actively strategizes with staff on reaching performance measures/benchmarks and expected work performance, manages supervisee’s work behavior, nurtures, and holds staff accountable with any corrective action needed.
• Monitors program tools findings of families for appropriate interventions, while integrating the assessment, addresses engagement and retention of families.
• Performs diligent Quality assurance activities such as: ensuring observations of CHW and family visits every quarter, quarterly supervision rates of at least 85% per worker, conducts 85% of QA case record reviews quarterly, 100% QA telephone calls to families for every CHW supervised per quarter, ensures participant satisfactions surveys are completed, prepares for funders observations/site visits, and participates in developing community partnerships, monitors staff while in the field, etc.
• Reviews and ensures accuracy of data system and preparing reports on a monthly and quarterly basis, with recommendations for improvements or changes.
• Reviews and approves weekly paperwork submitted by staff and ensures records are up to date.
• As a key leader in the program, the supervisor has a flexible schedule to monitor staff in the field during unconventional hours or weekends.
• Demonstrates leadership and participates in hiring, orientation, training, staff meetings, events or workshops.
• Assesses staff competency for continued training, completes competency-based performance appraisals, and participates in program’s improvement planning.
• Maintains a work environment that provides maximum safety and promotes an open-door policy.
• Completes thorough and accurate documentation on a timely basis and ensures productivity.
• Program Supervisor may need to be prepared to occasionally deal with outside weather conditions during the regular workday all year-round; and be exposed to variety of home and community environments; is willing/able to work flexible schedule (i.e., early morning, evening, weekends, out of town travel for meetings/trainings).
• Participates in training and applies learning, professional development planning and at least monthly supervision.
• Monitors the program data collection and may perform data entry tasks.When necessary, supervisor may carry a caseload or back up CHW with families.
• Displays initiative to work independently, is a self-starter; exhibits tactfulness, and flexible behaviors.
• Program Supervisor ensures implementation of policies and procedures and maintains fidelity to the Healthy Start Program model. Follows and implements center and program’s policies and procedures.
• Demonstrate motivation and the ability to learn and practice basic supportive skills.Performs other related duties as assigned.
• Reports to Program Director.

Qualifications

Minimum Education/Experience Required: (Required)

Bachelor's degree in human services or fields related to working with children and families.Must have several years of experience in working with/ or providing services to children and families.

English and Language Ability:

Ability to write assessments, progress notes, weekly supervision, monthly report and general correspondence related to participants. Ability to effectively present information and respond to questions from supervisors, participants, funders, other organizations, and the general public.

Ability to converse with participants in a language other than English Required. (French, Spanish)

Mathematical Ability:

Ability to apply concepts such as fractions, decimals and percentages.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:

• To perform this job successfully, an individual must have knowledge of computer applications such as Microsoft Word.