Program Supervisor

Morris Heights Health Center, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Morris Heights Health Center, Inc. is seeking a Program Supervisor for the Healthy Start Program to oversee daily operations, supervise Community Health Workers, and ensure high-quality service delivery for children and families in the community.

This role requires several years of experience with families, a Bachelor's degree in a related field, strong leadership and communication skills, and fluency in Spanish.

Qualifications

• Bachelor's degree in Human Services, Social Work, or a related field.
• Several years of experience working with children and families.
• Strong supervisory, coaching, organizational, and problem-solving skills.
• Excellent written and verbal communication, including documentation and reporting.
• Spanish language ability is required.
• Proficiency in Microsoft Word and data management.

Responsibilities

• Provide weekly staff supervision, coaching, professional development, and performance evaluations.
• Monitor staff productivity, performance benchmarks, and compliance with program policies.
• Oversee quality assurance activities, including case reviews, family visits, participant satisfaction surveys, and documentation.
• Ensure accurate data collection, recordkeeping, and monthly and quarterly reporting.
• Support recruitment, onboarding, training, and staff development.
• Monitor family engagement, retention, and appropriate service interventions.
• Collaborate with community partners and prepare for funder evaluations and site visits.
• Maintain a safe, supportive work environment and promote open communication.
• Provide direct support to families or manage a caseload when necessary.
• Maintain flexibility to conduct field visits and occasionally work evenings or weekends.

Skills

Supervisory leadership

Staff coaching

Organizational skills

Problem-solving

Documentation

Verbal and written communication

Spanish language ability

Data management

Attention to detail

Education

Bachelor's degree in Human Services, Social Work, or related field

Tools

Microsoft Word

Job description

The Program Supervisor is responsible for overseeing daily program operations, supervising Community Health Workers (CHWs), ensuring quality service delivery, and supporting the Healthy Start Program’s goals of improving outcomes for children and families.

Key Responsibilities

• Provide weekly staff supervision, coaching, professional development, and performance evaluations.
• Monitor staff productivity, performance benchmarks, and compliance with program policies.
• Oversee quality assurance activities, including case reviews, family visits, participant satisfaction surveys, and documentation.
• Ensure accurate data collection, recordkeeping, and monthly and quarterly reporting.
• Support recruitment, onboarding, training, and staff development.
• Monitor family engagement, retention, and appropriate service interventions.
• Collaborate with community partners and prepare for funder evaluations and site visits.
• Maintain a safe, supportive work environment and promote open communication.
• Provide direct support to families or manage a caseload when necessary.
• Maintain flexibility to conduct field visits and occasionally work evenings or weekends.

Minimum Qualifications

• Education: Bachelor's degree in Human Services, Social Work, or a related field.
• Experience: Several years of experience working with children and families.
• Leadership: Strong supervisory, coaching, organizational, and problem-solving skills.
• Communication: Excellent written and verbal communication skills, including documentation and reporting.
• Language: Ability to communicate in Spanish Required
• Technical Skills: Proficiency in Microsoft Word, data management, and basic mathematical calculations.