Program Coordinator - YFS

Language Bank; Brockton (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Language Bank is seeking a Program Coordinator to lead a home-based supports team, ensuring high-quality services and positive client outcomes. The role includes supervising staff, coordinating with families and management, and providing in-home support when needed.

You will support adherence to regulatory requirements, contribute to program strategic plans, and model a compassionate, trauma-informed approach in daily work with clients and communities.

Qualifications

• Bachelor’s degree or comparable experience in community/residential setting.
• Ability to obtain licensure within 6 months (LICSW/LCSW/LSWA).
• Minimum 1 year of management/supervisory experience.
• Knowledge of DDS ISP Process, PBIS, and Charting The Life Course.
• Ability to lead, train staff, delegate tasks and recognize achievements.
• Ability to set priorities and manage conflict and crises.

Responsibilities

• Provide leadership and supervision to staff for high quality services.
• Coordinate weekly communication with families and staff.
• Assist with on-call coverage and flexible scheduling, including nights/weekends.
• Ensure documentation is complete and meets contractual guidelines.
• Support program planning and PQI efforts to measure impact.

Skills

Leadership

Staff training

Crisis management

Communication

Prioritization

Conflict management

Education

Bachelor's degree or comparable experience

Tools

PBIS

Charting The Life Course

Job description

Help us Build a Thriving New England!

The Program Coordinator will be member of Ascentria Developmental Disabilities Services Leadership Team and Multidisciplinary Team for Home Based Residential Supports. This program supports individuals and families in their home that would typically qualify for a residential/group home placement. The Program Coordinator provides general programmatic and personnel management as directed by Program Manager. The Program Coordinator provides leadership and program supervision in order to assure the highest quality of services delivery and positive client\family and programmatic outcomes in accordance with regulatory requirements, best practice and program strategic plans is provided. She/he will also provide direct care support in the home on an as needed basis in the absence of Support Specialist Staff. The Program Coordinator serves as a role model for the team by displaying a positive and cooperative attitude, and supporting the mission of the program and agency at all times and through the direct work done with families and the community

Essential Responsibilities

• Demonstrate a Trauma Informed, human centered and strength-based philosophy, by treating all clients, families and collaterals in a non-judgmental and respectful manner while building upon their strengths and experiences
• Consistently demonstrate discretion and independent judgment with regard to assessing and making decisions around the best interest of individuals and families receiving supports
• Assure that required documentation is complete and professional, that it is done in a timely manner and meets contractual guidelines
• Coordinate weekly communication with families and staff in a professional manner
• Participate in on call responsibilities in a calm and professional manner while insuring the safety of the individual involved
• Provide in home supports to individuals around ADLs and iADLS on an as needed basis
• Inform Program Manager of any incidents or concerns while utilizing professional judgement
• Lead team while insuring the highest quality of services for both individuals and families
• Provide creative problem solving alternatives in difficult and crisis oriented situations
• Maintain open and clear communication with all staff and clients\families
• Function consistently with all agency policies including confidentiality and client rights and responsibilities
• Assist with PQI efforts and implementation of outcome measures which assess programmatic impact on client’s lives.

Travel required to:

• Framingham
• Sudbury
• Northborough
• Hopkinton
• Hudson
• Clinton
• Brockton
• Norwood
• Braintree
• Wrentham
• Randolph

Qualifications

• Bachelor’s Degree in related preferred but will considerable comparable experience working in a community and/or residential based setting
• Ability to obtain licensure within 6 months of employment required. ASWB licensure according to education and experience level {LICSW LCSW, LSW or LSWA}
• Minimum of 1 year management/supervisory experience preferred.
• Knowledge of DDS ISP Process, PBIS, and Charting The Life Course preferred
• Ability to provide strong leadership and supervision to staff while being supportive and positive.
• Ability to effectively delegate tasks, train staff, and recognize achievements of both staff and individuals served.
• Ability to set priorities and manage multiple tasks while meeting deadlines.
• Ability to manage conflict, stress, and respond to changing environments.
• Experience with managing crisis situations.
• Ability to implement treatment plans and set limits and manage client behaviors.
• Ability to provide on-call coverage and work a flexible schedule, including nights and weekends as needed.
• Ability to work