Program Supervisor

Better Youth Family Support Inc; Lowell (MA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Flexible schedule

Vision insurance

Job summary

Better Youth Family Support Inc is seeking a Program Supervisor in Lowell, MA to lead programs serving youth and families, ensuring quality services and strong community connections. The role focuses on supervision, program operations, and outcome-driven planning.

The ideal candidate has a relevant degree, 2+ years in youth/family services, and supervisory experience, with a solid understanding of trauma-informed care and diverse populations. A valid driver's license is preferred.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, or related field required or preferred.
• 2+ years of experience in youth services, family support, or related social services role.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of trauma-informed care, family systems, and community resources.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work effectively with diverse populations in an urban community setting.
• Valid driver's license and reliable transportation preferred.

Responsibilities

• Supervise and support program staff, providing guidance, coaching, and performance feedback.
• Oversee day-to-day program operations to ensure quality service delivery and compliance with organizational standards.
• Develop and implement program plans, goals, and outcome measurements.
• Build and maintain relationships with families, community partners, and stakeholders.
• Monitor client progress and ensure appropriate case management and documentation.
• Facilitate team meetings, trainings, and professional development opportunities for staff.
• Identify and address barriers to program effectiveness, recommending improvements as needed.

Skills

Leadership

Trauma-informed care

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

Master's degree preferred

Job description

Benefits:

• 401(k)


• Health insurance


• Paid time off


• 401(k) matching


• Dental insurance


• Flexible schedule


• Vision insurance

About the Role:

Better Youth Family Support Inc is looking for a passionate and dedicated Program Supervisor to join our team in Lowell, MA. This is an exciting opportunity to make a meaningful impact in the lives of youth and families by leading programs that drive real, lasting change in the community.

Responsibilities:

• Supervise and support program staff, providing guidance, coaching, and performance feedback


• Oversee day-to-day program operations to ensure quality service delivery and compliance with organizational standards


• Develop and implement program plans, goals, and outcome measurements


• Build and maintain relationships with families, community partners, and stakeholders


• Monitor client progress and ensure appropriate case management and documentation


• Facilitate team meetings, trainings, and professional development opportunities for staff


• Identify and address barriers to program effectiveness, recommending improvements as needed

Requirements:

• Bachelor's degree in Social Work, Human Services, Psychology, or a related field (Master's preferred)


• 2+ years of experience in youth services, family support, or a related social services role


• Prior supervisory or leadership experience strongly preferred


• Strong knowledge of trauma-informed care, family systems, and community resources


• Excellent communication, organizational, and problem-solving skills


• Ability to work effectively with diverse populations in an urban community setting


• Valid driver's license and reliable transportation preferred

About Us:

Better Youth Family Support Inc is a community-focused organization based in Lowell, MA, dedicated to empowering youth and strengthening families through compassionate, high-quality support services. Our clients trust us to show up for them when it matters most, and our team is driven by a shared commitment to equity, resilience, and positive outcomes. We foster a collaborative and supportive work environment where every team member is valued and inspired to grow.

Flexible work from home options available.