Youth Outreach Caseworker, Springfield, MA

The Key Program, Inc; Springfield (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Tuition assistance

Paid time off

Job summary

The Key Program, Inc. in Springfield, MA is seeking a Youth Case Manager (Outreach Caseworker) to support children, youth and families in Hampden County. The role focuses on coordinating services, building trust, and collaborating with contracting agencies to deliver client-centered support.

This full-time position requires evenings, weekends, and on-call coverage. A bachelor’s degree in a human service field and a valid driver’s license are required, with competitive hourly pay and generous

Qualifications

• Bachelor's degree in a human service-related field or equivalent.
• 1 year of direct care experience required; part-time, volunteer and internship experience acceptable.
• 21+ years old; valid MA driver's license; insured car for work use.
• Must be able to work a varied schedule including days, evenings, and weekends; on-call duties.
• Strong written and verbal communication and ability to work independently and as part of a team.

Responsibilities

• Develop and maintain supportive client relationships emphasizing accountability and achievement of treatment goals.
• Advocate in health, education, vocation, legal and family/foster care areas.
• Facilitate individual and group counseling sessions; provide mediation and support.
• Coordinate clinical services with clinic staff.
• Locate and utilize community resources for clients and families.
• Provide intensive community tracking and aftercare planning.

Skills

Written communication

Verbal communication

Interpersonal skills

Team collaboration

Education

Bachelor's degree in a human service-related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FT Full-Time Springfield, MA, US 1 Attachments

The Key Program is currently seeking a Youth Case Manager(Outreach Caseworker) to work with children/youth and their families who live in Hampden County. The Youth Case Manager (Outreach Caseworker (OCW) works independently as part of the regional treatment team, establishing open communication and support with co-workers. The OCW is directly responsible for overseeing and executing services for clients and families referred to by contracting agencies. Due to the nature of the work and client needs, the OCW requires a full-time work week including some evenings, weekends, and holidays. On-call duties are also required.

Wage: Competitive hourly wage: $24.50

Additional compensation is provided for bilingual skills and our generous employee referral bonus program.

Insurance: (See attachment for contribution details)

• Generous company contribution with over 90% of medical and 70% for dental premiums.
• Blue Cross Blue Shield provider network with low deductibles and co-payments. Including comprehensive preventative, diagnostic, and prescription, wellness and vision reimbursement and, preventative and restorative dental services.
• Life Insurance (group term life equal to 1.5 times one’s annual salary).

Professional Development: (See attachment for details)

• Tuition assistance is available for degree or certification programs. Scholarship opportunities are provided for clinical-related graduate programs.
• Key is an internship placement site where employees can fulfill internship requirements for college credit.
• Intensive training, professional development and opportunities for advancement are available.

Self-Care and Paid Time Off Benefits: (See attachment for details)

• 3 weeks/vacation, 2 weeks/sick time, 3 days/personal, 3 days/bereavement and 12 paid holidays for Full-time staff.
• Free, confidential employee assistance program for employees and adult household members for support with mental and physical health, financial, family, legal, parenting and other concerns.

Other:

• Reimbursement equivalent to IRS rate for work-related travel
• 403(b) retirement savings account (tax-deferred).

Qualifications:

• The Youth Case Manager (Outreach Caseworker) is an hourly paid position requiring a bachelor’s degree in a human service-related field and one-year direct care experience (part-time, volunteer and internship experience is applicable).
• All candidates must be 21 years of age or older; have a valid state driver's license; and have a legally registered and insured car for work use.
• All candidates must have the ability to work a varied and rotating schedule including days, evenings, and weekend shifts.
• Written and verbal communication skills, the ability to work independently and on a team and strong interpersonal skills are highly desirable.

Responsibilities:

• Develop and maintain supportive client relationships emphasizing client accountability and attainment of client treatment goals
• Provide advocacy in the area(s) of health, education, vocation, legal and family/foster family intervention
• Facilitate individual client and/or family/foster family counseling, mediation, and support and group counseling sessions
• Coordinate clinical services with clinic staff
• Locates, evaluates and utilizes community resources for clients and families
• Provides intensive community tracking services
• Establishes aftercare plans and develops community resources for terminating clients and their families
• Completes case documentation (assessments, daily treatment notes, reports, etc.) in a thorough, professional and timely manner

The Key Program is a private, non-profit human services agency whose mission is to support children, families, and emerging adults through trauma-informed, culturally grounded services that strengthen resilience, foster belonging, deepen community connections, and build a foundation for lasting well-being. Key works in conjunction with the MA DCF, RI DCYF and NH DCYF and is an agency provider of community-based services, residential treatment programming, and outpatient mental/behavioral health services.

Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve.

All qualified applicants will receive consideration for employment without regard to their race or color, religion, sex, sexual orientation, gender identity or expression, disability, age, country of ancestral origin, or veteran status.

Attachments (1)

July 2026 Comprehensive Benefits for Direct Support Positions.pdf