Program Supervisor

Arizona Department of Economic Security; Coolidge (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

ASRS retirement

Paid holidays

Paid vacation & sick time

Parental leave

Job summary

The Arizona Department of Economic Security, Rehabilitation Services Administration, is seeking a Program Supervisor to lead Vocational Rehabilitation staff, ensuring compliance with RSA policies and high service standards. The role emphasizes hiring, coaching, and evaluating personnel in a hybrid work model.

Ideal candidates will hold a Master’s in Rehabilitation Counseling or related field, with supervisory experience and a preference for CRCC certification.

Qualifications

• Master's degree in Rehabilitation Counseling or related field; plus one year experience working with individuals with disabilities.
• One year of supervisory or management experience.
• CRCC certification preferred.

Responsibilities

• Provides supervision and oversight of Vocational Rehabilitation staff; personnel functions including hiring, staffing, coaching, mentoring, evaluating, and training.
• Completes unit reports; analyzes and interprets case management and performance reports and determines course of action.
• Represents RSA in community partnership/stakeholder meetings, forums, boards, committees, and work groups; participates in public relations, community outreach, and responds to public and program inquiries.
• Responds to and researches client inquiries and appeals.
• Facilitates regular team meetings, discussions, and case staffing; responsible for assigning workloads and duties.
• Reviews cases for quality assurance through formal and informal case reviews; reviews and approves client cases.

Skills

Leadership

Problem solving

Decision making

Negotiating

Oral and written communication

Analyzing data

Education

Master's degree in Rehabilitation Counseling or related field

One year supervisory or management experience

Job description

Job Summary
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view 'Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.
DES is seeking an experienced and highly motivated individual to join our team as a Program Supervisor with the Rehabilitation Services Administration (RSA). This position is responsible for providing direct supervision to Vocational Rehabilitation staff, including hiring, training, coaching, evaluating, and performing disciplinary action when necessary. The position is responsible for monitoring case management practices to ensure compliance with RSA policies and procedures. This position will serve in a hybrid work environment.
This position may be available for remote work within Arizona (minimum 2 days per week in the office/hoteling).
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across many State agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Job Duties
Essential Duties and Responsibilities Include but Are Not Limited To:

• Provides supervision and oversight of Vocational Rehabilitation staff. Responsible for personnel functions including hiring, staffing, coaching, mentoring, evaluating, and training.
• Completes unit reports; analyzes and interprets case management and performance reports and determines course of action.
• Represents RSA in community partnership/stakeholder meetings, forums, boards, committees, and work groups. Participates in public relations, community outreach, and responds to public and program inquiries.
• Responds to and researches client inquiries and appeals.
• Facilitates regular team meetings, discussions, and case staffing; responsible for assigning workloads and duties.
• Reviews cases for quality assurance through formal and informal case reviews. Reviews and approves client cases.

Knowledge In
Knowledge, Skills & Abilities (KSAs):

• Federal and state laws and regulations for Vocational Rehabilitation, rehabilitation principles and practices and reporting requirements.
• Various disabilities and effective case management techniques.
• Counseling techniques.
• Knowledge of effective management and supervisory techniques.

Skill In

• Leadership, problem solving, decision making, and negotiating.
• Analyzing, evaluating, and interpreting data to implement solutions.
• Oral and written communication.

Ability To

• Work with a diverse group of stakeholders.
• Prioritize tasks, ability to provide leadership and team building.
• Establish and maintain effective working relationships.

Selective Preference(s)
The Ideal Candidate for This Position Will Have:

• Commission on Rehabilitation Counselor Certification (CRCC) preferred.

Pre-Employment Requirements

• Master's degree in Rehabilitation Counseling or related field; plus one year experience, paid or unpaid, working with individuals with disabilities.
• One year of supervisory or management experience.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Benefits
The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us
For questions about this career opportunity, please contact Myranda Carrasco at [phone] or email [e-mail].
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or emailing [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.