QA STATEWIDE REPORTING SUPERVISOR

Arizona State Government; Phoenix (AZ); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

ASRS retirement

Paid holidays

Paid vacation & sick time

Tuition reimbursement

Wellness program

Job summary

Arizona Department of Economic Security (DES) is hiring a Statewide Reporting Supervisor in the Division of Developmental Disabilities (DDD). The role oversees QA reporting, analyzes investigations, and guides staff and providers to meet federal, state, and contract requirements.

The job emphasizes leadership in incident reporting, data review, and timely documentation, with a focus on safeguarding vulnerable populations and improving care.

Qualifications

• Experience with QA reports and corrective actions.
• Ability to train staff on QA processes.
• Knowledge of federal/state laws and agency rules governing DDD.

Responsibilities

• Supervise QA reporting specialists and ensure accuracy of investigations.
• Provide technical assistance and training to staff and providers.
• Review findings and ensure timely documentation.
• Identify trends and support policy development.

Skills

Quality Management

Investigative practices

Risk management

Laws & regulations

Team leadership

Policy interpretation

Tools

Databases

Spreadsheets

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

QA STATEWIDE REPORTING SUPERVISOR

Job Location:

Division of Developmental Disabilities (DDD)
4000 North Central, Suite 200, Phoenix, Arizona 85012

Posting Details:

Salary: $51,975.34 - $54,834.20

Grade: 19

Closing Date: September 15, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Statewide Reporting Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Supervises Incident Reporting Specialist, by ensuring completion of accurate, comprehensive Quality Assurance (QA) reports, completion of follow-up to corrective action plans; reviews reports to ensure accuracy and guarantees that a comprehensive investigations are conducted and documented.
• Provide technical assistance and training to Division of Developmental Disabilities (Division/DDD) staff and provider agencies to ensure federal, state, and contractual requirements are met.
• Reviews Fact Finding Reports, and Notifications of Findings assuring timely, accurate and appropriate documentation.
• Identifies trends/patterns and make recommendations related to member care; assist in development and implementation of policies.
• Drives to a licensed residential setting. Completes on-site monitoring and face to face interviews with members and Qualified Vendor staff, and complete chart audits.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Quality Management
• Principles and rights associated with filed of developmental disabilities
• Investigative practices, interviewing techniques, and risk management practices
• Federal and State laws and agency rules, regulations, policies, and procedures surrounding DDD practices

Skills of:

• Organizational structure and management techniques
• Problem solving moderate to complex situations
• Leading a team and maintaining professionalism in stressful situations
• Prioritizing and multi-tasking to meet time lines

Abilities of:

• Evaluate, access, review data, situations, and documents; apply to policy, laws, rules, and regulations
• Plan and organize moderate to complex work
• Write clear and succinct regulatory interpretations and correspondence
• Read and interpret policy, procedures, and contracts

Selective Preference(s):

The ideal candidate for this position will have:

• Prefer 2 years' experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience.
• Prefer experience using databases and spreadsheets.

Pre-Employment Requirements:

Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriatedriver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current,unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintainacceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with childrenand vulnerable adults.
• Candidates for this position shall be subject to a search of the Department of Child Safety Central Registry pursuant to A.RS. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Brenda Simpson at 520-307-5579 or by [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.

The State of Arizona State is an Equal Opportunity/Reasonable Accommodation Employer.