Program Specialist V - Level One

FALL CREEK FARM & NURSERY; Austin (TX); On-site; USD 50,000 - 67,000; Full time

Job summary

Health & Human Services Commission (HHSC) in Austin seeks a Program Specialist V to lead procurement and contracting operations within CAPPS Financials and SCOR. The role focuses on advanced user support, system configuration, and process improvements across the procurement lifecycle.

The Level 1 specialist will troubleshoot, implement, and train on CAPPS Financials and SCOR, ensuring accurate requisitions, contracts, and approvals while coordinating with multiple teams to resolve issues in a

Qualifications

• Advanced customer support for CAPPS Financials and SCOR.
• Provide training and guidance to users and staff.
• Troubleshoot requisitions, POs, and contract workflows.
• Coordinate with multiple teams to resolve procurement issues.

Responsibilities

• Provide technical and operational support for CAPPS Financials and SCOR systems for PCS staff and program areas.
• Troubleshoot and resolve system issues affecting requisitions, contracts, and approvals.
• Develop reports using CAPPS Financials and SCOR to support procurement operations.
• Provide training and guidance to users to promote consistent system processes.
• Lead and mentor team members, monitor workloads, and report status to leadership.

Job description

Career Opportunities: Program Specialist V - Level One (20614)

Posting ID20614-Posted -Health & Human Services Comm-Purchasing - Consolidated 2-Business and Financial Operations- Additional Shifts available (1) -b. $3000 - $4999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title:Program Specialist V - Level One
Job Title:Program Specialist V
Agency:Health & Human Services Comm
Department:Purchasing - Consolidated 2
Posting Number:20614
Closing Date:09/09/2026
Posting Audience:Internal and External
Occupational Category:Business and Financial Operations
Salary Range:$4,523.16-$6,000.00
Pay Frequency:Monthly
Salary Group:TEXAS-B-21
Shift:Day
Additional Shift:Days (First)
Telework:
Travel:
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:AUSTIN
Job Location Address:1100 W 49TH ST (DHSB)
Other Locations:None
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Job Descriptions:

Procurement and Contracting Services is looking for Program Specialist V,

The Level 1 Procurement and Contracting Services System Support Specialist provides advanced customer support, technical assistance, and training to users of CAPPS Financials and SCOR systems supporting procurement, contracting operations, and reporting within Health and Human Services (HHS).

This position serves as a functional and technical resource for CAPPS Financials, CAPPS Reporting, and SCOR (System of Contract Operations and Reporting), providing advanced support throughout the procurement and contracting lifecycle. Responsibilities include assisting with requisitions, solicitations and events, contracts, purchase orders, remediation activities, system access, DocuSign, PowerForms, electronic signature processes, and other related procurement workflows.

The position operates in a high-volume environment supporting the processing and resolution of more than 87,000 remediation tickets. Responsibilities require effective workload prioritization, timely problem resolution, quality assurance, and coordination across multiple functional and technical teams to ensure accurate and efficient procurement and contracting operations.

Essential Job Functions:

Provide technical and operational support for the CAPPS Financials and SCOR systems for Procurement and Contract Services (PCS) staff and program areas, with primary responsibility for requisitions, purchase orders, procurement, and contract-related processes.

Serve as a primary resource for CAPPS Financials and SCOR Level 1 technical support by troubleshooting system, processing, configuration, and user-access issues. Research, test, and validate solutions within CAPPS Financials, SCOR, Sandbox, and User Acceptance Testing (UAT) environments. Develop and submit change or service requests when system modifications or additional technical assistance are necessary to resolve procurement and contracting issues.

Troubleshoot and process purchase order adjustments, buyer electronic-signature settings, Texas SmartBuy functions, buyer-team configurations, and other procurement-system activities. Provide technical assistance for contract processing by identifying and resolving system issues that affect contract creation, routing, processing, approval, and execution.

Serve as a subject-matter resource for the agency’s CAPPS Financials and SCOR systems, particularly in the areas of requisitioning, procurement, purchasing, and contracting. Develop reports, analyze system information, and use CAPPS Financials, SCOR, and Remedy data to support procurement operations, identify trends, and resolve issues.

Provide training, technical guidance, and procedural support to CAPPS Financials and SCOR users to promote accurate and consistent system processes. Participate in system enhancements, testing, implementations, upgrades, and other changes involving CAPPS Financials and SCOR. Evaluate processes and recommend system and operational improvements to increase efficiency and effectiveness.

Provide leadership and guidance to assigned team members by establishing priorities, monitoring workloads, ensuring work is completed accurately and timely, and supporting staff development. Keep the Director informed of work status, significant concerns, system issues, and recommended solutions. Coordinate with PCS staff, program areas, and other stakeholders to identify and resolve issues that may affect requisitions, purchase orders, contracts, and other procurement activities.

Serve as an authorized approver for user access to CAPPS Financials, SCOR, and other related systems. Review and approve access requests, verify appropriate system roles and permissions based on assigned job responsibilities, and coordinate the establishment, modification, or removal of system access in accordance with agency security policies and procedures.