Program Specialist I: Medical Advisory Support

Texas Department of State Health Services; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Texas Department of State Health Services in Austin is seeking a Program Specialist I to perform complex administrative tasks for case referrals by the Department of Public Safety, reviewing packets for completeness and coordinating with clients.

Under supervision of EMS/Trauma Systems, you will support review panels, maintain files, assist with SOP development, respond to inquiries, and help ensure HIPAA compliance while delivering quality service.

Qualifications

• One year of work experience with data management and data sharing.
• Experience coordinating, tracking, and responding to administrative assignments.
• Experience preparing complex correspondence, documents, or reports.
• Experience managing complex programmatic information.
• Experience with computer software applications.
• Excellent written communication as observed by detail and completeness on the State of Texas application.

Responsibilities

• Review weekly DPS files and ensure documents are in the correct referral file; contact clients for missing documents and send deficiency letters.
• Provide customer service regarding MAB case evaluations and inquiries for driver and handgun licensees/applicants.
• Ensure program files contain accurate information for physician review panels; provide technical assistance and ensure HIPAA compliance.
• Coordinate the move of completed medical board reviews back to DPS for review and final decision.
• Assist with development/maintenance of information and resources related to medical review guidelines and procedures; assist with website information.
• Perform other duties and special projects, including disaster response/COOP activation and potential shift/location changes.

Skills

Teamwork

Policy interpretation

Task prioritization

Procedural knowledge

Effective communication

Diversity awareness

Interpersonal skills

Tools

SharePoint

MS Office

Job description

Texas Department of State Health Services in Austin is seeking a Program Specialist I to perform complex administrative tasks for case referrals by the Department of Public Safety, reviewing packets for completeness and coordinating with clients.

Under supervision of EMS/Trauma Systems, you will support review panels, maintain files, assist with SOP development, respond to inquiries, and help ensure HIPAA compliance while delivering quality service.