Program Specialist 1 -MAB

FALL CREEK FARM & NURSERY; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The Department of State Health Services seeks a Program Specialist I to support the Medical Advisory Board (MAB) under EMS/Trauma Systems. This full-time, on-site role in Austin requires processing case referrals, ensuring complete packets, and coordinating with DPS and clients.

You will handle document review, data entry, meeting preparation, policy development support, HIPAA compliance, and customer service for MAB inquiries.

Qualifications

• Must have at least one year of work experience with data management and data sharing.
• Experience coordinating, tracking, and responding to administrative assignments.
• Experience preparing complex correspondence, documents, or reports.
• Experience managing complex programmatic information in support of programs.
• Experience with computer software applications.
• Excellent written communications as observed by detail and completeness of information on the application.

Responsibilities

• Review weekly files from DPS and upload into the correct referral file; request missing documents.
• Provide customer service regarding MAB case evaluations and inquiries for licensees.
• Ensure program files have current information for physician review panels; support the process.
• Coordinate moves of completed reviews back to DPS for final decision.
• Assist in developing and maintaining information and resources on review guidelines.
• Respond to MAB inquiries and assist with policy and procedure development.

Skills

Teamwork

Policy interpretation

Prioritization

Effective communication

SharePoint

MS Office

Diverse environment

Interpersonal skills

Tools

SharePoint

MS Office

Job description

Posting ID20687-Posted09/01/2026-Dept of State Health Services-Medical Advisory Board (MAB)-Healthcare Support-Not Eligible for Telework-b. $3000 - $4999 per month

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas . If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page .

Job Details

• Functional Title: Program Specialist 1 -MAB
• Job Title: Program Specialist I
• Agency: Dept of State Health Services
• Department: Medical Advisory Board (MAB)
• Posting Number: 20687
• Closing Date: 10/01/2026
• Posting Audience: Internal and External
• Occupational Category: Healthcare Support
• Salary Range: $3,581.33 - $5,372.41
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-17
• Shift: Day
• Additional Shift: None
• Telework: Not Eligible for Telework
• Travel: Up to 5%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility Location:
• Job Location City: AUSTIN
• Job Location Address: 1100 W 49TH ST (RDM)
• Other Locations: None
• MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Program Specialist I

PLEASE NOTE: The posted salary range is the full range for this position. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on qualifications or other factors.

Under the supervision of the EMS/Trauma Systems section leadership, performs complex technical administrative tasks for case referrals by the Department of Public Safety (DPS) requiring review by the Medical Advisory Board (MAB). Responsible for reviewing packets referred to the board, ensuring information packet is complete and if not, contacting the client for missing documents. Review weekly uploaded files and tracks status. Provide customer assistance to MAB clients. Assist with various administrative functions including data entry and creating correspondence letters. Prepare meeting documents for the physician review panels. Assist in the development of standard operating policies and procedures for review panels. Respond to MAB inquiries. Provide technical assistance to MAB physicians with review panels, meetings, and other requests.

Essential Job Functions

• (30%) Responsible for reviewing weekly files uploaded by DPS and ensure the received documents are then uploaded into the correct referral individual’s file. If documents are missing, contacts the client and requests the required documents. Sends a corresponding deficiency letter to the client. Coordinates, monitors, and plans for client review process. Responsible for tracking the status of the review packet and readiness of the referral packet for the physician review board. Return packets to DPS if client does not provide complete documentation within 90 days.
• (20%) Provide customer service regarding MAB case evaluations and inquires for driver and handgun licensees/applicants.
• (20%) Ensure program files contain accurate and current information for scheduled physician review panels. Provide technical assistance for the review process. Ensure compliance with established procedures and compliance with HIPAA regulations.
• (15%) Coordinate the move of completed medical board reviews back to DPS for their review and final decision.
• (10%) Assist with development and maintenance of information and resources related to medical review guidelines and practices. Assist with the development of operational plans, procedures, and information available via website.
• (5%) Performs other duties and special projects, as assigned. Duties include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Registrations, Licensure Requirements or Certifications

None

Knowledge, Skills, and Abilities

• Ability to work in a team environment
• Ability to develop, interpret and apply policies and follow procedures.
• Ability to prioritize multiple tasks.
• Knowledge of accepted office procedures and prioritization
• Knowledge of SharePoint, MS Office Software, and similar software.
• Ability to communicate effectively with others.
• Ability to work in a diverse environment.
• Good interpersonal skills

Initial Screening Criteria

• Must have one year of work experience with data management and data sharing.
• Experience directly coordinating, tracking, and responding to administrative assignments.
• Experience preparing complex correspondence, documents, or reports.
• Experience in managing complex programmatic information in support of programs.
• Experience with computer software applications.
• Excellent written communications as observed by detail and completeness of information provided on the state application.

Additional Information

1. Applicants who fail to follow the written instructions in completing the State of Texas Employment Application may be disqualified.

2. PLEASE NOTE: Your application must be complete. It MUST contain dates of employment, job titles, name of employer, name of supervisor, current/final salary, and a description of duties in a way that demonstrates you meet the initial selection criteria at minimum. Missing information may lead to disqualification.

3. RESUMES DO NOT TAKE THE PLACE OF THE REQUIREMENT TO INCLUDE THIS INFORMATION ON THE APPLICATION("See Resume" is not acceptable on the application). Resumes attached and/or pasted into the resume field may not be considered equivalent to the State Application. Information on the application must clearly state how the applicant meets the initial selection criteria in the summary of experience section of the application.

4. PLEASE NOTE: The posted salary range is the full range for this position. Agency salary policy, budget, and the candidate’s qualifications will dictate the final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on qualifications or other factors. Internal applicants are encouraged to check the HR manual for any potential changes to their current salary.

5. This position is not eligible for telework. DSHS will provide a computer, related equipment, and basic office supplies. Employee must provide office furniture and high-speed internet. Internet capabilities and connection required.

6. Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

7. Note: Must be legally authorized to work in the U.S. without sponsorship.

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of the HHSC Human Resources Manual.

Active Duty, Military, Reservists, Guardsmen, and Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ .

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at [e-mail] .

Salary Information, Pre-employment Checks, and Work Eligibility

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-Verify form