Program Specialist

The Kennedy Collective Inc; Trumbull (CT); Hybrid; USD 59,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plan with employer

Paid time off

Employee assistance program

Job summary

The Kennedy Collective is a Connecticut-based nonprofit organization serving individuals with intellectual and developmental disabilities, veterans, and barriers to employment. The Program Specialist role focuses on keeping services organized, documented, coordinated, and compliant across Program Services.

You will own critical records, coordinate individual planning and interdisciplinary meetings, monitor authorizations, and work with program leaders, families, guardians, and DDS partners.

Qualifications

• Must have high school diploma or GED.
• Experience in human services, program coordination, quality assurance, compliance, or similar.
• Ability to maintain detailed records, coordinate deadlines, and protect confidentiality.
• Experience using Microsoft 365 and electronic case-management tools.
• Clear written and verbal communication skills.

Responsibilities

• Own the accuracy and organization of individual records, service plans, authorizations, consents, and documentation.
• Coordinate individual planning and interdisciplinary meetings, including prep and follow-through.
• Review documentation for alignment with DDS requirements and HCBS waiver obligations.
• Maintain timely records in Therap and other systems.
• Verify required authorizations and supporting documentation before services begin or change.
• Collaborate with program managers, nurses, and behavior professionals to resolve documentation concerns.
• Serve as a liaison with individuals served, families, guardians, DDS case managers, residential providers, and program teams.
• Identify incomplete records, missed deadlines, and compliance risks.

Skills

Detail-oriented

Documentation

Coordination

Communication

Independent work

Time management

Education

High school diploma or GED

Associate or Bachelor degree (preferred)

Tools

Therap

Electronic case-management systems

Job description

Description

Location: Trumbull, CT, with regular travel to program locations
Pay: $59,000-$69,500 per year
FLSA Status: Exempt, salaried
Job Type: Full-time
Work Setting: Headquarters, day-program and residential sites, with an approved hybrid schedule based on program needs
Shift and Schedule: Monday through Friday, 8:00 a.m. to 4:00 p.m.; schedule may adjust for planning meetings, documentation deadlines, site needs, compliance matters, or urgent program concerns

About The Kennedy Collective

The Kennedy Collective is a Connecticut-based nonprofit organization serving individuals with intellectual and developmental disabilities, veterans, and individuals facing barriers to employment. Our work spans Program Services, Social Enterprises, Workforce Development, Mobility & Travel Training Services, and Administration, creating pathways for people to flourish and thrive.

The Opportunity

As a Program Specialist, you will help keep services organized, documented, coordinated, and compliant across Program Services. You will own critical records and documentation, coordinate individual planning and interdisciplinary meetings, monitor authorizations and required approvals, and work closely with program leaders, clinical professionals, families, guardians, residential providers, and Connecticut Department of Developmental Services partners. This is an individual-contributor role for someone who can manage substantial detail, competing deadlines, and compliance responsibilities while working independently across multiple program settings.

What You Will Do

• Own the accuracy, completeness, organization, and timely maintenance of individual records, service plans, authorizations, consents, emergency information, and electronic case-management documentation.
• Coordinate individual planning, semiannual, program-support, and interdisciplinary team meetings, including preparation, documentation, and follow-through.
• Review program documentation for alignment with organizational requirements, service authorizations, Connecticut DDS requirements, HCBS waiver obligations, and applicable standards.
• Maintain timely and complete records in Therap and other assigned systems.
• Confirm required Contract Service Authorizations, approvals, and supporting documentation are in place before services begin or change.
• Partner with program managers, nurses, behavior professionals, and other staff to resolve documentation concerns and support coordinated services.
• Serve as a liaison with individuals served, families, guardians, DDS case managers, residential providers, and program teams.
• Identify and escape incomplete records, missed deadlines, authorization concerns, compliance risks, and recurring documentation issues.

Requirements

Qualifications

Required

• High school diploma or GED.
• Relevant experience in human services, program coordination, case management, quality assurance, compliance, service-plan administration, or a comparable function.
• Demonstrated ability to maintain detailed records, review documentation, coordinate deadlines, and protect confidential information.
• Experience using Microsoft 365, electronic case-management platforms, and internet-based documentation systems.
• Ability to communicate clearly and professionally in written and verbal formats.
• Ability to work independently, exercise sound judgment, organize a substantial workload, and collaborate with teams the position does not supervise.
• Valid driver license and ability to travel regularly among headquarters, day-program, and residential locations.
• Ability to satisfy applicable background-investigation requirements.
• CPR and First Aid certification, or the ability to obtain and maintain certification within the timeframe established by the organization.
• PMT or other approved physical-intervention training, or the ability to complete and maintain the required training within the established timeframe.

Preferred

• Associate degree, bachelor degree, or an equivalent combination of relevant education, training, and experience in human services, social services, behavioral services, healthcare administration, quality assurance, or a related discipline.
• Experience working with Connecticut Department of Developmental Services programs, HCBS waiver services, residential supports, or day programs.
• Experience using Therap or a comparable electronic case-management system.
• Experience coordinating individual service plans, interdisciplinary meetings, authorizations, consents, and regulatory documentation.
• Experience conducting documentation reviews, program-site visits, quality checks, or compliance follow-up.

Physical Requirements

• Regularly sit and work at a computer for extended periods.
• Frequently use a keyboard, mouse, telephone, and other office technology requiring repetitive hand, wrist, and finger movement.
• Frequently view computer screens, electronic records, reports, and detailed written information.
• Regularly communicate in person, by telephone, and through virtual meeting platforms.
• Occasionally stand, walk, bend, reach, and move through office, day-program, and residential environments.
• Occasionally lift, carry, push, or pull files, supplies, or equipment weighing up to 20 pounds.
• Drive regularly between assigned organizational locations, which may involve extended periods in a vehicle.
• Hear, speak, and see sufficiently to review records, participate in meetings, communicate with stakeholders, and observe program environments.
• Perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

• Works in headquarters, day-program, residential, and approved remote-work environments, with regular travel between organizational locations.
• Follows a hybrid work arrangement based on scheduled meetings, documentation responsibilities, program-site visits, operational needs, and supervisory direction.
• Regularly interacts with program leaders, employees, individuals served, families, guardians, DDS case managers, residential providers, nurses, behavior professionals, and other authorized partners.
• May encounter noise, interruptions, changing activity levels, and other conditions associated with active day-program and residential environments.
• May be required to adjust the regular schedule for planning meetings, documentation deadlines, site needs, compliance matters, or urgent program concerns.
• Regular travel throughout the service area is required. Additional travel may be required based on organizational needs.

Compensation

• The annual salary range for this position is $59,000 to $69,500
• Placement within the range is based on experience, qualifications, and applicable organizational compensation practices.
• This position is classified as Exempt and is not eligible for overtime under the Fair Labor Standards Act.
• Compensation will be communicated in accordance with applicable pay-transparency requirements.

Benefits

Eligible employees may participate in The Kennedy Collective comprehensive benefits program, subject to plan eligibility requirements, which may include:

• Medical, dental, and vision insurance
• Health Savings Account and Flexible Spending Account options, where applicable
• Employer-paid life and disability insurance
• Retirement savings plan with employer contributions, if eligible
• Paid time off, including vacation time, sick time, and floating holidays
• Employee Assistance Program
• Professional development and training opportunities
• Employee discount and wellness programs
• Additional voluntary benefits offered by The Kennedy Collective

EEO Statement

The Kennedy Collective is an Equal Opportunity Employer. We provide equal employment opportunities without regard to any characteristic protected by applicable federal, state, or local law. As a federal contractor, The Kennedy Collective complies with applicable requirements regarding individuals with disabilities and protected veterans.