Program Specialist

Big Brother Big Sister Miami; Miami (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Big Brothers Big Sisters of Miami is seeking a compassionate Program Specialist to join our Programs team in Miami, FL. This full-time, non-exempt role focuses on recruiting, enrolling, and supporting volunteer mentors and youth in school-based, school-to-work, community-based mentoring, and college readiness programs.

The position requires strong interpersonal and organizational skills, bilingual English/Spanish is preferred, and a commitment to child safety and program quality.

Qualifications

• Bachelor’s degree in a related field preferred.
• Two or more years of experience in case management, youth development, education, social services, nonprofit programs, or a related field.
• Bilingual English/Spanish strongly preferred.
• Proficiency with Microsoft Office and other business software applications.

Responsibilities

• Guide volunteers, youth, and families through the enrollment and matching process.
• Facilitate mentor introductions and provide ongoing support throughout the mentoring relationship.
• Develop and maintain strong relationships with mentors, families, schools, and community partners.
• Coordinate program activities while ensuring exceptional service to all participants.
• Recruit, interview, and onboard volunteer mentors.
• Conduct volunteer orientations and training sessions.
• Educate volunteers on mentoring best practices, child safety, and program expectations.
• Conduct regular check-ins with mentors, youth, and families.
• Maintain accurate documentation and case records.
• Monitor match quality, participant engagement, and program outcomes.
• Ensure compliance with BBBS of Miami policies, procedures, and child safety standards.

Skills

Interpersonal skills

Communication skills

Relationship-building

Microsoft Office

Education

Bachelor's degree in Social Work, Psychology, Education, Human Services, or related field

Tools

Microsoft Office

Job description

Location: Miami, FL (Headquarters)
Schedule: Full-Time
FLSA Status: Non-Exempt
Compensation: $18.00-$23.00 per hour, based on experience

About Big Brothers Big Sisters of Miami

For more than 65 years, Big Brothers Big Sisters of Miami has been creating life-changing mentoring relationships that empower young people to reach their full potential. Through the power of one-to-one mentorship, we help children build confidence, achieve greater educational success, and realize brighter futures.

We are seeking a compassionate, organized, and relationship-driven Program Specialist to join our Programs team. This is an opportunity to make a meaningful impact by supporting youth, families, mentors, schools, and community partners while advancing the mission of one of South Florida's most respected nonprofit organizations.

Position Summary

The Program Specialist serves as the primary point of contact for volunteers, youth, families, and community partners throughout the mentoring experience. This role is responsible for recruiting and enrolling volunteer mentors, facilitating mentoring matches, providing ongoing match support, and ensuring program quality and child safety in accordance with Big Brothers Big Sisters of Miami standards.

Upon hire, the Program Specialist will be assigned to one of the following mentoring programs:

• School-Based Mentoring
• School-to-Work Mentoring
• Community-Based Mentoring
• College Readiness & High School Graduate Support

As the organization grows, Program Specialists are cross-trained across additional mentoring programs to broaden their knowledge and impact.

Primary Responsibilities

• Guide volunteers, youth, and families through the enrollment and matching process.
• Facilitate mentor introductions and provide ongoing support throughout the mentoring relationship.
• Develop and maintain strong relationships with mentors, families, schools, and community partners.
• Coordinate program activities while ensuring exceptional service to all participants.
• Recruit, interview, and onboard volunteer mentors.
• Conduct volunteer orientations and training sessions.
• Educate volunteers on mentoring best practices, child safety, and program expectations.
• Conduct regular check-ins with mentors, youth, and families.
• Maintain accurate documentation and case records.
• Monitor match quality, participant engagement, and program outcomes.
• Ensure compliance with BBBS of Miami policies, procedures, and child safety standards.

Qualifications

Qualified candidates will possess a combination of the following education, experience, and skills:

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field preferred.
• Two or more years of experience in case management, youth development, education, social services, nonprofit programs, or a related field.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• High level of professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office and other business software applications.
• Bilingual (English/Spanish) is strongly preferred.
• Demonstrated commitment to serving youth and strengthening communities.

Why Join BBBS of Miami

Joining Big Brothers Big Sisters of Miami means becoming part of a mission-driven organization dedicated to creating meaningful, lasting change for young people throughout our community.

Our team is collaborative, supportive, and passionate about making a difference. We value integrity, inclusion, innovation, and continuous growth while providing employees with opportunities for professional development and meaningful work.

Full-time employees are eligible for a comprehensive benefits package, including medical, dental, vision, paid time off, paid holidays, retirement benefits, and additional employee wellness resources.

Work Environment & Location

This position is based at BBBS of Miami's headquarters located at 550 NW 42nd Avenue, Miami, FL 33126. Approximately 5% local travel is required to schools, community partner locations, and program events.

Equal Employment Opportunity

Big Brothers Big Sisters of Miami is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. We encourage applicants from all backgrounds to apply.

If you're excited about this opportunity but don't meet every qualification, we encourage you to submit an application. We recognize that valuable experience comes in many forms and are committed to considering candidates with diverse backgrounds and perspectives.