Program Specialist

Corning Inc.; Charlotte (NC); On-site; USD 63,000 - 87,000; Full time

Job summary

Corning Inc. is seeking a dynamic professional to drive hyperscale and data center account success in Optical Communications. You will coordinate with Customer Operations, PLM, Supply Chain and Manufacturing on large projects, ensuring timely delivery and detailed documentation for internal and external stakeholders.

The role emphasizes account growth, prospecting new opportunities and maintaining strong client relationships across global accounts. Periodic travel may be required.

Qualifications

• Bachelor’s Degree preferred.
• Knowledge of Corning products and markets.
• Excellent communication skills (written and oral).
• Ability to target, coordinate and prioritize key customers, projects and tasks.
• Self-disciplined with meticulous, organized time and account management skills.
• Consultative communication, probes for information and shapes customer discussion.
• Proficiency with SAP and MS Office Suite.

Responsibilities

• Collaborate with assigned accounts to meet project delivery schedules.
• Maximize the sales of Corning Optical Communications products.
• Provide support to GAMs and regional Sales Engineers.
• Engage services of PLM, Customer Operations, Supply Chain and Marketing as appropriate.
• Attend and coordinate customer meetings to review project metrics.
• Forecast major projects for PLM and Supply Chain.
• Maintain positive customer relationships and project data.

Skills

Knowledge of Corning products and mkt

Self-disciplined

Excellent communication

Prioritize key customers & projects

Consultative communication

SAP

MS Office Suite

Education

Bachelor’s Degree preferred

Tools

SAP

MS Office Suite

Job description

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

• Ensure that Corning Optical Communications delivers on promises to key Hyperscale Datacenter Strategic and Global Data Center Account customers, fulfills all customer expectations and achieves deep and ongoing customer access
• Collaborate with assigned accounts to meet project delivery schedules by coordinating with Customer Operations, PLM, Supply Chain and Manufacturing on large projects. Provide detailed documentation of projects to internal and external customers
• Manage projects closely so that customers experience the highest level of support by ensuring project timelines are met and details are communicated properly to all involved internal and external parties
• Provide tactical account management support to ensure the strategy established by the GAM/NBD/Hyperscale/Sales Engineer is executed allowing GAMs to focus on account growth
• Become trusted advisors to Data Center customers, enabling Corning Optical Communications to further nurture and keep named Datacenter Global and Strategic accounts
• Actively work to uncover new opportunities and assist in closing high profile project business for Corning Optical Communications’ Global and Strategic Data Center market

Key Responsibilities

• Collaborate with assigned accounts to meet project delivery schedules by coordinating with Customer Operations, PLM, Supply Chain and Manufacturing on large projects. Provide detailed documentation of projects to internal and external customers.
• Maximize the sales of Corning Optical Communications (COC) products
• Provide support to the Global Account Managers (GAM) and regional Sales Engineers by uncovering key decision makers and influencers who have key roles within the project sales cycle. This includes active management of the contacts to ensure close of the sale
• Engage and coordinate the services of PLM, Customer Operations, Supply Chain, Deal Desk, Marketing and the GAM/Sales Engineer as appropriate
• Attend and coordinate customer meetings to review project metrics.
• Forecast major projects for PLM and Supply Chain through internal tools or weekly meetings by maintaining current project information and onsite dates
• Maintain positive customer relationships with all internal and external customers
• Maintain proficiency in the use of the personal computer with special emphasis on Salesforce.com, MS Office Suite of products (Excel, PowerPoint, OneNote, Teams, SharePoint)
• Maintain a comprehensive understanding of Corning Optical Communications’ products and their applications, specifically data center products
• Participate in travel to assigned accounts/projects as required

Experiences/Education

• Bachelor’s Degree preferred

Required Skills

• Knowledge of Corning products and markets
• Internally motivated and results oriented with a bias toward action
• Excellent communication skills (written and oral)
• Ability to target, coordinate and prioritize key customers, projects and tasks
• Self-disciplined with meticulous, organized time and account management skills
• Consultative communication, probes for information and shapes customer discussion
• Proficiency with SAP and MS Office Suite

Desired Skills

• Customer Care/Operations, Marketing, PLM or Sales experience preferred
• Highly motivated to support and drive sales within ateam environment
• Exceptional teaching, training, and motivational skills
• Excellent organizational skills with proven track record
• Willingness and ability to work outside normal working hours when required

This position does not support immigration sponsorship.

The range for this position is$63,000.00-$86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis ofrace, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail] .