Program Specialist

Illinois Network of Child Care Resource & Referral Agencies; Bloomington (IL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision, Life

Competitive 403(b) retirement plan

Paid Time Off: 13 days PTO + 12 sick +

11 paid holidays

Tuition reimbursement up to $2,500

Language learning stipend $1,000

Flexible work hours

Hybrid work environment

Job summary

INCCRRA, the Illinois Network of Child Care Resource & Referral Agencies, seeks a Professional Development Program Specialist to manage program documentation, determine eligibility, and guide participants with accuracy and service excellence.

The role emphasizes data integrity, organized workflow, and clear communication with program participants and stakeholders. Hybrid work environment with comprehensive benefits.

Qualifications

• Completion of four years of high school or equivalent, plus two years of college or graduation from a two-year technical college with an associate degree
• OR more than 3 months and up to 12 months of relevant experience.

Responsibilities

• Receive and process program documentation and accurately enter information into the appropriate data tracking systems.
• Review documentation for completeness and accuracy and resolve documentation issues as needed.
• Communicate and correspond with Professional Development Program participants regarding program requirements, documentation, and eligibility.
• Maintain accurate and timely case notes and participant records.
• Determine coursework eligibility in accordance with established program requirements and processes.
• Meet established department standards for accuracy and productivity.
• Maintain confidentiality of participant and program information.

Skills

Detail-oriented

Organized

Customer service

Data entry

Microsoft Office

Education

High school diploma or equivalent

Associate degree / two years of college

Tools

Microsoft Office Suite

Data tracking systems

Job description

Join the INCCRRA Team! We have two openings!

INCCRRA (Illinois Network of Child Care Resource and Referral Agencies) is excited to add two new team members! Our vision is that quality care and education creates a lifetime of equitable opportunities for all children.

As a statewide organization, INCCRRA works to advance quality, access, innovation, leadership, and equity in early care and education. We are proud to offer a collaborative, mission-driven workplace with a hybrid work environment and a strong focus on workplace excellence.

Position Summary

The Professional Development Program Specialist is responsible for receiving, entering, and processing program documentation; determining participant eligibility; providing support and guidance to Professional Development Program participants; and communicating with participants as needed.

The ideal candidate is detail-oriented, organized, comfortable following established processes, and committed to accuracy and excellent customer service. This position requires the ability to manage documentation, maintain accurate records, and communicate effectively with program participants.

What\'s in It for You?

At INCCRRA, we value our employees and strive to provide a supportive, collaborative work environment with competitive benefits.

Some of our benefits include:

• Competitive employee wages
• Medical, Dental, Vision, Life, and Disability Insurance
• Competitive 403(b) retirement plan with employer match
• Paid Time Off:
  • 13 days of PTO and 12 sick days during the first full year of employment
  • 40 hours of PLFA Workers Act time each calendar year, in addition to accrued leave
  • 10 paid holidays per year, plus your birthday off
• Tuition reimbursement of up to $2,500 per fiscal year
  • An additional $1,000 per fiscal year for employees who wish to learn a new language
• Flexible work hours to support a healthy work-life balance
• Hybrid work environment

Essential Duties and Responsibilities

• Receive and process program documentation and accurately enter information into the appropriate data tracking systems.
• Review documentation for completeness and accuracy and resolve documentation issues as needed.
• Communicate and correspond with Professional Development Program participants regarding program requirements, documentation, and eligibility.
• Maintain accurate and timely case notes and participant records.
• Determine coursework eligibility in accordance with established program requirements and processes.
• Meet established department standards for accuracy and productivity.
• Maintain confidentiality of participant and program information.
• Perform other job-related duties as assigned.

Education and/or Experience

Candidates must meet one of the following:

• Completion of four years of high school or equivalent, plus completion of two years of college or graduation from a two-year technical college with an associate degree; OR
• More than 3 months and up to and including 12 months of relevant experience.

Equipment and Software Required

Ability to effectively use computer equipment, telephone, mail machine, printer, copier, fax, Microsoft Office applications (including Outlook), and other specialty software necessary to perform the essential functions of the position.

Language Skills

Must be able to speak, read, and write English fluently. Additional language skills are a plus.

Equal Opportunity

INCCRRA is committed to providing an inclusive and equitable workplace and encourages qualified candidates from diverse backgrounds to apply.