Program Representative I Yakima County Clerk's Office

Yakima County, Washington; Yakima (WA); On-site; USD 34,000 - 36,000; Full time

Job summary

Yakima County, Washington is seeking a Program Representative I (Supervisor-Juvenile) to coordinate, supervise, and improve juvenile clerk operations. You will supervise In-Court Clerk and Office Staff, assign workloads, and ensure accurate docketing and document processing within the court system.

You will train staff, monitor performance, and resolve issues across counter, courtroom, and telephone channels, while implementing procedures and coordinating with vendors for system solutions.

Qualifications

• High School Diploma or GED plus five years progressively responsible program-related experience.
• Experience supervising and training office staff in a court environment.
• Proficiency with court management software; ability to learn and train others on DMS, FTR and Odyssey.

Responsibilities

• Coordinates, audits, monitors, evaluates and supervises Juvenile Clerk staff daily.
• Develops procedures to aid judicial officers with case management and docketing.
• Assigns staffing resources and office duties to manage trial and non-trial matters.
• Trains staff on procedures and software; ensures compliance with policies.
• Identifies issues in court operations and implements solutions with vendors and users.

Skills

Supervisory experience

Staff training

Customer service

Communication skills

Education

High School Diploma or GED

5+ years program-related experience

Tools

Judicial Information System

FTR

Odyssey

DMS system

Job description

Program Representative I-J23-U33-H

Regular

Non-Exempt (eligible for overtime)

Job Description Summary

Pay Range: $24.76 - $31.40 per hour ( Clerk Teamsters -Supervisors Pay Plan B23, Step 1-13)

Hiring Range: $24.76 - $26.27 per hour ( Clerk Teamsters -Supervisors Pay Plan B23, Step 1-4 DOQ)

Job Closing Date: November 3, 2026

There is one Program Representative I (Supervisor-Juvenile) opening with the Yakima County Clerk's Office. This position coordinates, audits, monitors, evaluates and provides day to day supervision of Juvenile Clerk staff. Develops and implements procedures to assist judicial officers and related personnel with case management, trial management and documentation for Juvenile Court. Duties include assigning staffing resources, so courts can proceed with trial and non-trial matters and assigning inter-office duties and caseloads.

Supervises In-Court Clerk and Office Staff; prioritizes, assigns and monitors work; evaluates performance; recommends employee selection and/or discipline to County Clerk in compliance with departmental and County policies.

Maintains and approves attendance records/vacation requests; evaluates individual performance; ensures resources are available for operations; trains staff on many different procedures and software.

Develops and trains other Office staff in procedures for use in processing & docketing of court documents within DMS system which includes responsibility for setup & access to training necessary.

Resolves problematic issues that arise over the counter, in the courtroom or by telephone, to ensure the safety of Office staff.

Represents the department at meetings ensuring needs and concerns of the department are heard concerning implementation and operation of In-Court Clerk’s Office Staff & Courtroom procedures.

Identifies Document Recordkeeping & FTR software operating issues or malfunctions; researches solutions with vender and countywide users; recommends and/or implements solutions.

Creates and/or ensures existing courtroom processing policies and procedures are adequate and advises County Clerk if they need to be revised.

Participates in long range planning activities as requested, to assist the Clerk in development of the courtroom procedures.

Participates in local and state committee workgroups such as the Administrator of the Courts Judicial Information System committees and the Court Managers’ Association committees.

Provides training and instruction for the marking, storing and release of Exhibits.

Prepares and recommends project proposals and associated research. Monitoring performance and compliance of professional services and vendors with the Court.

Assumes leadership role in resolving case flow legal and systems problems for in-court and Office staff.

Drafts, develops and implements court judicial and community projects that involve the broader legal community such as Yakima County Bar Focus Group, Criminal Justice-Court Liaison Committee, NW Justice Project, DSHS, Department of Ecology, Administrator of the Courts and other local and state area courts in absence of and/or along with the County Clerk.

Develops and drafts document management/ processing policies and procedures as needed, making recommendations to the Clerk regarding programs and case management as well as recommending education / training opportunities.

Implements best business practices and approaches to pursue project development and implementation.

Prepares statistical and feasibility reports for consideration of new or continuation of projects.

Performs other duties as required.

Education and Experience:

High School Diploma or GED PLUSfive (5) years of progressively responsible program related experience including program coordinating, supervisory or managerial experience and minimum of one (1) year experience in management of electronic data; OR an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.

Required:

• Valid WA State Driver’s license and proof of insurance, if requested.
• Supervisory experience;
• Computer skills and working knowledge of Judicial Information System, FTR and Odyssey systems or similar audio / visual software systems;
• Successful completion of a criminal background investigation and general employment background verification.

Preferred:

• Proficiency with imaging systems and equipment preferred;
• Proficiency with Microsoft operating systems and applications software preferred
• Knowledge of computer hardware/ software troubleshooting techniques;
• Customer service techniques;
• Telephone etiquette; and
• Successful completion of a background investigation.

Equipment Used:Computer, multimedia equipment, copy machine, telephone, fax machine, calculator, cell phone, scanner, pager, FTR and other basic office equipment.

Working Conditions:This position is rated as Sedentary Work, Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environment: pathogen exposure exhibits, traveling, multiple work locations (Courthouse and Juvenile Center), working in locked down facility, and may be exposed to hostile / angry individuals; work outside of standard business hours and locations.

Physical Demands: bending, carrying, handling, lifting, pulling, pushing, reaching, sitting, standing, walking, fingering, balancing, climbing, crawling, crouching, kneeling, reclining, hearing, smelling, talking, and visual acuity.

Intellectual Demands: ability to multi-task, confidentiality, ability to work under pressure, and ability to follow verbal instruction in the courtroom.

Knowledge:

• Computerized record keeping methods and procedures;
• Archival/storage/retrieval/indexing of records;
• Supervisory theories, practices and principles;
• Legal Terminology, laws, rules and regulations governing general jurisdiction courts;
• Office and project management, organizational management theories, practices and principles;
• Clear, concise verbal and written skills;
• Experience in the use of computers and basic software programs to include troubleshooting and working closely with technology services departments;
• Customer service techniques and team building concepts;
• Project Management theories;
• Office practices and procedures, including time management principles;
• Ability to establish and maintain effective working relationships with staff at all organizational levels and the general public; and
• Consistent and effective customer service techniques.

Skills (and abilities):

• Ability to conduct effective research, evaluation and analysis of legislative change and technology change;
• Ability to prioritize, organize and analyze situations to make critical decisions;
• Skills in planning and developing initiatives and projects;
• Ability to supervise, coach, teach, motivate, monitor and evaluate work of staff;
• Ability to draft, write, apply and implement processing & record retention policies and procedures;
• Ability to solve problems, resolve conflicts, and build teams;
• Ability to provide technical expertise in areas of responsibility;
• Skill in establishing and maintaining effective interpersonal relations with peers, subordinates, other elected officials, department heads, and law and justice related community resources;
• Effective oral and written communication skills; and
• Giving presentations and facilitating meetings.

AN EQUAL OPPORTUNITY EMPLOYER Minorities, Females, Protected Veterans and the Disabled are encouraged to apply. Yakima County ensures equal employment opportunities regardless of a person’s age, color, creed, sensory, mental or physical disability, genetic information, marital status, national origin, political belief, race, religion, sex, sexual orientation, and military status, or any other protected status under federal or state statute.