Program Quality Evaluator

Global Support and Development; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Up to 25 days vacation

Up to 80 hours sick leave

Medical, Dental and Vision premiums

Group Life and AD&D coverage

Retirement plan with company match

Qualified 529 plan matches

Up to 14 paid holidays

Job summary

Global Support and Development in Charlotte, NC seeks an experienced Program Quality Evaluator to lead design and execution of multi-country evaluations, integrating AI tools and learning processes. The role emphasizes rapid response evaluations and stakeholder collaboration across programs.

The ideal candidate has 12+ years in international evaluation, strong QA, and experience with MEL systems, data visualization, and complex reporting.

Qualifications

• Master’s degree required in Evaluation, Social Sciences, Research Methods or related field.
• At least 10+ years in international evaluation and disaster preparedness/response settings.
• Experience managing external evaluation vendor teams and contracts.

Responsibilities

• Lead the design, execution, and synthesis of evaluation studies across focus areas.
• Develop and manage evaluation ToRs and vendor relationships.
• Integrate AI in program quality evaluations and learning processes.

Skills

Evaluation design

Qualitative & quantitative analysis

Statistical software

AI in evaluation

Project management

Education

Master's degree in Evaluation or related field

Tools

SPSS

Stata

R

NVivo

Tableau/PowerBI

Job description

Global Support and Development (GSD) is seeking an experienced Program Quality Evaluator. This is an on-site position located in Charlotte, North Carolina with up to 30% international travel.

Are you a data detective who gets excited by messy field reality, elegant Theories of Change, and using evidence to drive real-world impact?

If you know your way around both experimental designs and cutting-edge AI tools—and you’d rather spend your time translating complex evaluations into disaster response strategies than letting reports collect digital dust—Global Support and Development (GSD) wants you as our Program Quality Evaluator. Bring your passion for community-led resilience, and come show us what transformative measurement looks like in action!

GSD Offers a Comprehensive Benefits Package To Include

• Up to 25 days of accrued vacation
• Up to 80 hours of annual sick leave
• Up to 80 hours of Military Pay and 30 Days Differential
• Medical, Dental and Vision (GSD covers monthly premium)
• Group Life and AD&D Coverage (GSD covers monthly premium)
• Retirement (Pre and Post Tax Options) and a Company Match
• Matches on Qualified 529 Plans
• Up to 14 Paid Holidays

Purpose Of Position

This position leads technical design and execution of a range of strategic, programmatic and project evaluations across the Programs Section and in support of rapid response. The Program Quality Evaluator develops and leads the implementation of evaluation strategies, data collection, and learning processes across GSD sub-strategies, programs and projects. The role will also support the Program Quality and Design Coordinator in the design of sustainable external projects with partners and GSD staff.

Essential Functions

• Lead the technical design, execution, and synthesis of a range of project and program strategy-level evaluations across GSD focus areas along with response evaluations according to GSD quality standards;
• Ensure the execution of evaluation management action and learning plans;
• Ensure evaluation designs at program and project level are conducted in a participatory way inclusive of both key GSD staff and project partners;
• Lead the development of evaluation Terms of Reference (ToR) and the recruitment and management of evaluation personnel when evaluations are to be conducted by a third party;
• Lead as relevant, evaluation implementation, using a range of qualitative and quantitative data collection and analysis tools aligned to industry standards;
• Ensure appropriate integration of AI in program quality evaluations, and related work, in a responsible manner and in accordance with GSD and industry standards;
• Support the continued operationalization of the GSD Measurement Framework;
• Organize and co-facilitate evaluation findings validation with internal teams, local partners, and institutional stakeholders;
• Lead the development and execution of the biannual learning agenda that aligns to the business model and strategic aim of the organization;
• Develop and deliver evaluation briefs, summary reports, and presentation slide decks to support learning across the organization including at the SLT level;
• Lead impact reporting and socialization;
• Support the Program Quality and Design Coordinator (PQDC) in the co-design of preparedness projects with GSD program staff and partners in the Caribbean and Central America. Support the PQDC when needed in leading efficient co-design processes meeting or exceeding GSD minimum expectations in a timely manner;
• Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact;
• Promote and embody GSD’s core values of accountability, humility, and integrity across all areas of responsibility;
• Foster a culture of excellence and equity, prioritizing inclusion and learning in all aspects of program quality and performance measurement; and
• Perform other duties as assigned.

Qualifications

Required Experience:

• Twelve (12) or more years of experience in international evaluation in response and development settings. This includes designing, leading, executing and actioning a range of evaluation types across international disaster preparedness, response, and associated fields;
• At least ten (10) years in the successful management of external evaluation vendor teams in international humanitarian and development settings. This includes the design and execution of scopes of work and contracts, managing teams to ensure quality while maintaining timeliness and tracking deadlines, scope and budget;
• At least ten (10) years proven experience in qualitative and quantitative data collection and analysis; should have solid grounding and experience in valid uses of artificial intelligence in evaluation;
• At least eight (8) years experience in the designing of projects within international disaster management settings;
• Twelve (12) or more years experience working in international humanitarian and development settings; and
• Ability to work independently with minimal support, according to quality assurance expectations.

Education

Master’s degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or related field.

Professional Licenses/Certifications

Certification in project management is desired.

Knowledge/Skills

• Strong comprehension in a wide range of evaluation designs and specialized frameworks such as OECD-DAC evaluation criteria. Technical proficiency in qualitative and quantitative evaluation methodologies; Statistical & Qualitative Software: Proficiency in data analysis tools like SPSS, Stata, R (for quantitative data) or NVivo, ATLAS.ti (for qualitative data). Meta and Systems Evaluation approaches: Proven ability to design, lead and execute multi-country, regional and multi-portfolio evaluations to identify systems change;
• Advanced Methodology: Expertise in experimental and quasi-experimental designs, mixed-methods research, and specialized frameworks (such as the OECD-DAC evaluation criteria). Statistical & Qualitative Software: Proficiency in data analysis tools like SPSS, Stata, R (for quantitative data) or NVivo, ATLAS.ti (for qualitative data). Systems Design: Proven ability to build Monitoring, Evaluation, and Learning (MEL) systems, theories of change, and results frameworks from scratch;
• Experience with mobile data collection software (e.g., KoboToolbox, ODK) and data visualization tools (e.g., Tableau, PowerBI);
• Cultural awareness across GSDs areas of operation (Caribbean, Central America and the Pacific) and the ability to work collaboratively with a wide array of stakeholders to build relationships;
• Oversight and quality assurance of data and information collection exercises, data and information management, and analysis;
• Understanding of best practices in emergency or disaster response such as safeguarding, protection mainstreaming, beneficiary selection, and project management;
• Outstanding written and verbal communication skills, including presentation for diverse audiences;
• Technical competence with sampling, statistical analysis and other types of data analysis;
• Discernment for confidentiality in relation to organizational, partner, and donor activities and communications;
• Strong organizational skills and the ability to rapidly shift tasks;
• Fluency in Spanish is highly desirable.

Working Conditions And Physical Requirements

• At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and
• Routine domestic and international travel up to 30% is required.

Working Conditions And Physical Demands

GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks.

Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and/or safety of the individual or others.

These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of disaster response work.

Working Conditions

• Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;
• Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;
• Ability to bend and stoop;
• Ability to sit and view a computer screen for extended periods of time;
• Ability to demonstrate manual dexterity to operate computer and other office equipment;
• Ability to communicate effectively with others.

Physical Demands

• Ability to perform work indoors in an office environment;
• Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;
• Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.
• Routine domestic and international travel up to 30% is required.

This job description reflects an assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at GSD's discretion.

Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs).

This job description is a summary rather than a detailed list of the duties performed. The essential functions, knowledge, skills, and working conditions may change along with business needs. This job description does not constitute a contract between employer and employee as employment is at will. Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law.

GSD promotes diversity, equity, and inclusion in all candidate selections.