Program Quality and Design Coordinator

Global Support and Development (GSD); Charlotte (NC); On-site; USD 100,000 - 122,000; Full time

Benefits offered by this job

Vacation days (up to 25)

Sick leave (up to 80 hours)

Paid holidays (up to 14)

Medical/dental/vision coverage

Life and AD&D coverage

Retirement with company match

529 plan matches

Job summary

Global Support and Development (GSD) seeks a Program Quality and Design Coordinator to ensure QA and aligned measurement across programs in Charlotte, NC. You will help design new projects, embed impact measurement, and support evaluation across partnerships.

Work on-site with frequent collaboration with internal teams and external partners, leading capacity-building and multi-year planning, in a role requiring strong data skills and fluency in Spanish (desirable).

Qualifications

• Over 12 years designing projects in international disaster management.
• Over 10 years evaluating international response and development initiatives.
• 12+ years in humanitarian settings.

Responsibilities

• Lead co-design of preparedness programs with partners.
• Develop MEL systems, theories of change, and results frameworks.
• Oversee design and rollout of multi-year planning.
• Build capacity in program quality and design across teams.
• Lead sustainability framework design and execution.
• Support quality assurance tools for monitoring and oversight.
• Facilitate strategy results and learning sessions.

Skills

Project design

Evaluation in disaster settings

Data collection

Data analysis

Qualitative methods

Quantitative methods

Results-based management

Stakeholder engagement

Spanish (desirable)

MEL systems

Theories of change

Results frameworks

KoboToolbox

ODK

Tableau

PowerBI

Sampling

Statistical analysis

Communication

Report writing

Presentation

Education

Master's degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or related field

Tools

KoboToolbox

ODK

Tableau

PowerBI

Job description

Global Support and Development (GSD) is an international humanitarian organization working on disaster preparedness, response, and resilience-building across the Caribbean, Central America, and the Pacific. GSD partners with governments and organizations to strengthen disaster risk management capacity and embed sustainable, evidence-based approaches into program strategies and project plans.

The role

The Program Quality and Design Coordinator (PQDC) sits within the Program Quality department and is based on-site in Charlotte, North Carolina. The role exists to ensure quality assurance and aligned measurement approaches across GSD's program strategies and project plans. It supports the design of new projects in line with GSD standards and partners' plans, and over time helps embed GSD's impact measurement approaches across the organization. The PQDC also supports the Program Quality Evaluator and works closely with the Partnerships team and external partners.

What you would do

• Lead and co-facilitate the design of preparedness projects with GSD program staff and partners in the Caribbean and Central America, building MEL systems, theories of change, and results frameworks from scratch in a participatory way.
• Oversee co-design processes with partners to ensure project approval within six weeks, maintaining a partner-led approach throughout.
• Support the development and roll‑out of a multi‑year planning process with the Partnerships team and external partners, aligned to the GSD Measurement Framework and the Disaster Preparedness and Response Readiness Index (DPR2I).
• Build the capacity of GSD staff in program quality and design, covering areas such as Response Coordination, Mental Health and Psychosocial Support, Maritime Access, Information Management, and Water interoperability.
• Lead the design and execution of a sustainability framework tailored to GSD's program areas and innovation priorities.
• Support the Portfolios team in developing and using quality assurance tools for monitoring and project oversight.
• Design and facilitate biannual program and project strategy results and learning sessions.
• Lead or support the scalability and application of the DPR2I, ensuring its results inform GSD's preparedness, response, and innovation work.
• Support the Director in adapting and implementing the GSD Measurement Framework across strategy, sub‑strategies, programs, and projects.
• Support the Program Quality Evaluator in designing, executing, and managing preparedness evaluations and response after‑action reviews.

What they are looking for

• At least 12 years of experience designing projects in international disaster management settings, with an emphasis on preparedness, strategy development, and multi‑year planning.
• 10 or more years of experience in international evaluation across response and development settings, including designing and leading a range of evaluation types.
• At least 8 years of experience in international qualitative and quantitative data collection and analysis, including knowledge of valid uses of AI in evaluation.
• 12 or more years of experience working in international humanitarian and development settings.
• Strong technical proficiency in project and program design approaches (results‑based management, systems thinking, asset‑based approaches).
• Experience with mobile data collection tools (KoboToolbox, ODK) and data visualization tools (Tableau, PowerBI).
• Excellent analytical, report writing, and presentation skills for diverse audiences.
• Technical competence in sampling, statistical analysis, and other data analysis methods.
• Cultural awareness across GSD's areas of operation (Caribbean, Central America, Pacific) and the ability to work with a wide range of stakeholders.
• Master's degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or a related field.
• Project management certification is desirable.
• Fluency in Spanish is highly desirable.

Working arrangements

This is a fully on‑site position in Charlotte, North Carolina. Routine domestic and international travel of up to 30% is required. GSD is not offering visa sponsorship and is only considering persons eligible to work in the United States.

Pay and benefits

Starting from $111,000 per year.

• GSD offers up to 25 days of accrued vacation, up to 80 hours of annual sick leave, up to 14 paid holidays, medical/dental/vision coverage (GSD covers the monthly premium), group life and AD&D coverage (GSD covers the monthly premium), retirement savings with a company match (pre- and post-tax options), and matches on qualified 529 plans.