Program Quality and Design Coordinator

Global Support and Development; Charlotte (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Up to 25 days vacation

Medical, Dental and Vision (premiums/

Group Life and AD&D Coverage

Retirement plan with company match

Matches on Qualified 529 Plans

Up to 14 Paid Holidays

Sick leave up to 80 hours

Job summary

Global Support and Development (GSD) in Charlotte, NC seeks an experienced Program Quality and Design Coordinator to lead design and quality assurance across disaster preparedness programs. The role involves building MEL systems, theories of change, and results frameworks with internal teams and partners to drive impactful humanitarian work.

The position includes facilitating design processes, developing multi-year plans, and supporting DPR2I scale-up.

Qualifications

• 12+ years designing projects in international disaster management settings
• 10+ years in international evaluation in disaster preparedness/response
• 8+ years experience in data collection and analysis; knowledge of AI in evaluation
• 12+ years in international humanitarian and development settings
• Strong organizational and time-management skills; ability to work on multiple projects

Responsibilities

• Lead design facilitation of preparedness projects with staff and partners
• Oversee co-design processes and multi-year planning with partners
• Build capacity of staff in external program quality and design
• Develop sustainability framework across program areas
• Support quality assurance tools for monitoring and oversight
• Deliver capacity-building sessions for planning and implementation
• Design and facilitate strategic learning sessions
• Support scaling of the Disaster Preparedness and Response Readiness Index (DPR2I)
• Assist director with alignment to the GSD Measurement Framework
• Support evaluations and after-action reviews

Skills

Program design

Quality assurance

Monitoring, Evaluation and Learning (M

Theories of Change

Data visualization

Education

Master's degree in Evaluation / related field

Tools

KoboToolbox

ODK

Tableau

PowerBI

Job description

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development (GSD) is seeking an experienced Program Quality and Design Coordinator. This is an on-site position located in Charlotte, North Carolina with up to 30% international travel.

Are you ready to architect programs that save lives and build long-term disaster resilience?

If you are a disaster risk and evaluation expert who thrives on co-creating Theories of Change, scaling innovative readiness frameworks, and mentoring teams to turn data into sustainable impact, this is your opportunity! Get ready to bridge the gap between rigorous evidence and frontline humanitarian action.

GSD offers a comprehensive benefits package to include:

• Up to 25 days of accrued vacation
• Up to 80 hours of annual sick leave
• Up to 80 hours of Military Pay and 30 Days Differential
• Medical, Dental and Vision (GSD covers monthly premium)
• Group Life and AD&D Coverage (GSD covers monthly premium)
• Retirement (Pre and Post Tax Options) and a Company Match
• Matches on Qualified 529 Plans
• Up to 14 Paid Holidays

Ready to learn more about the role? Read on for details!

PURPOSE OF POSITION:

This position ensures quality assurance and aligned measurement approaches across a range of program strategies and project plans. The Program Quality and Design Coordinator (PQDC) will facilitate and support program staff in the design of new projects aligned to GSD standards and partners' plans. Designs will address sustainability and measurement outcomes aligned to the GSD Measurement Framework. Over time, the position will help ensure GSD's impact measurement approaches are appropriately embedded in program strategies and project plans and contribute to system change.

The PQDC will lead capacity strengthening of GSD staff in project design, quality assurance, and efficient design facilitation with partners. Planning support will include working with the Partnerships' team and external partners to develop evidence-based, multi-year, country plans as well as helping GSD develop multi-year regional plans.
The role will also support the scale up and implementation of the Disaster Preparedness and Response Readiness Index (DPR2I) with partner countries across the Caribbean and Central America. The role will also support the Program Quality Evaluator in the design and implementation of project and program evaluations.

ESSENTIAL FUNCTIONS:

1. Lead the process to facilitate and co-facilitate the design of preparedness projects, with GSD program staff (i.e. technical subject matter experts, program and project managers, partnership focal points) and partners, in the Caribbean and Central America aligned to program strategies and in accordance with organizational expectations. This includes building Monitoring, Evaluation, and Learning (MEL) systems, theories of change, and results frameworks from scratch in a participatory manner with internal and external stakeholders;
2. Oversee the planning and co-facilitation of co-design processes with partners, ensuring design and project approval in a timely manner (e.g. less than 6 weeks). Ensure the process enables a partner-led approach;
   Support the development and roll‑out of a multi‑year planning process with the Partnerships' team and external partners, ensuring alignment with the GSD Measurement Framework including core approaches, such as theDisaster Preparedness and Response Readiness Index (DPR2I);
3. Build capacity of GSD staff in external program quality and design with a specific focus on quality and sustainability in programs (i.e. Response Coordination, Mental Health & Psychosocial Support, Maritime Access, Information Management, and Water interoperability);
4. Lead the design and execution of a clear sustainability framework, tailored to GSD's program areas and innovation priorities;
5. Support the Portfolios team in the development and use of quality assurance tools in support of monitoring and project oversight;
6. Develop and deliver capacity-building sessions aligned to the Portfolio team's needs in project planning and implementation. This will include, but is not limited to, best practices in project design and project management and sustainability management needed to help GSD achieve its ambition;
7. Design and facilitate biannual programs, project strategy results and learning sessions, ensuring alignment with the Program Section leadership expectations;
8. Lead or support the scalability and application of the DPR2I, helping to ensure its results inform GSD's work across preparedness, response and innovation;
9. Support the Director in the adaptation and implementation of GSD Measurement Framework ensuring alignment across strategy, sub-strategies, programs and projects;
10. Support the Program Quality Evaluator in the design, execution, and management of preparedness evaluations and response after action reviews in accordance with the learning agenda;
11. Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact;
12. Promote and embody GSD's core values of accountability, humility, and integrity across all areas of responsibility;
13. Foster a culture of excellence and equity, prioritizing inclusion and learning in all aspects of program quality and performance measurement; and
14. Perform other duties as assigned.

QUALIFICATIONS:

Required Experience:

• At least twelve (12) years experience designing projects within international disaster management settings emphasizing preparedness work. This includes strategy development and multi-year planning across disaster risk management program functions;
• Ten (10) or more years of experience in international evaluation in response and development settings: designing, leading, and executing a range of evaluation types across international disaster preparedness, response, and associated fields;
• At least eight (8) years of proven experience in international qualitative and quantitative data collection and analysis. Possess knowledge and experience in valid uses of artificial intelligence in evaluation;
• Twelve (12) or more years experience working in international humanitarian and development settings;
• Strong organizational and time-management skills, with the ability to work simultaneously on multiple projects to meet short deadlines; and
• Ability to work independently with minimal support, according to quality assurance.

Education:

• Master's degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or related field.

Professional Licenses/Certifications:

• Certification in project management is desired.

Knowledge/Skills:

• Strong technical proficiency in a range of international project and program design and planning approaches and tools (e.g. results-based management approaches, systems thinking and approaches, asset-based approaches etc.);
• Strong technical proficiency in qualitative and quantitative evaluation methodologies;
• Experience with mobile data collection software (e.g., KoboToolbox, ODK) and data visualization tools (e.g., Tableau, PowerBI);
• Excellent analytical, report writing, and presentation skills;
• Cultural awareness across GSDs areas of operation (Caribbean, Central America and the Pacific) and the ability to work collaboratively with a wide array of stakeholders;
• Oversight and quality assurance of data and information collection exercises, data and information management, and analysis;
• Understanding of best practices in emergency or disaster response such as safeguarding, protection mainstreaming, beneficiary selection, and project management;
• Outstanding written and verbal communication skills, including presentation ability for diverse audiences;
• Technical competence with sampling, statistical analysis and other types of data analysis;
• Discernment for confidentiality in relation to organizational, partner, and donor activities and communications;
• Strong organizational skills and the ability to