Program / Project Manager, Care Delivery & Strategy

RGP (Resources Connection); Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Savings Plan

Employee Stock Purchase Plan

Professional Development

Paid Time Off

Paid Sick Time

Job summary

RGP (Resources Connection) in Atlanta, GA, is seeking an experienced Program/Project Manager to lead complex health plan initiatives. You will drive cross-functional projects from discovery to execution, coordinating care delivery, operations, technology, and member experience to deliver measurable outcomes.

The ideal hands-on leader will prefer a mix of strategy and hands-on delivery, may supervise others later, and will establish governance, milestones and executive reporting while advancing

Qualifications

• Healthcare program or project management experience.
• Ability to manage complex projects and multiple workstreams.
• Experience with strategic planning, business/process design, or healthcare transformation.
• Strong written and verbal communication and facilitation skills.
• Ability to operate in a highly matrixed healthcare environment.

Responsibilities

• Lead complex projects from initiation through implementation.
• Develop integrated project plans with milestones and risks.
• Establish governance, cadence, escalation, and executive reporting.
• Coordinate across functions to align priorities and outcomes.
• Translate strategy into actionable plans and work streams.
• Support implementation and track ongoing performance.

Skills

Healthcare PM

Stakeholder Management

Cross-functional Leadership

Strategic Planning

Executive Reporting

Job description

Experienced Program/Project Manager to lead and support operational initiatives for a large health plan. This individual will manage complex, cross-functional projects spanning care delivery, operational model development, technology, member experience, process improvement, and transformation.

The ideal candidate is a hands-on project leader who can move comfortably between strategy and execution. They should be able to take a project from discovery and conceptual design through planning, implementation, and ongoing performance management while coordinating stakeholders. This role may either be an individual contributor or eventually manage project managers.

What You Will Work On

Key Responsibilities

• Lead complex projects and workstreams from initiation through implementation.
• Develop and maintain integrated project plans, milestones, dependencies, risks, issues, decisions, and deliverables.
• Establish appropriate governance, meeting cadence, escalation pathways, and executive reporting.
• Coordinate work across multiple functional areas and stakeholders to ensure alignment on priorities, timelines, ownership, and outcomes.
• Translate broad strategic objectives into actionable project plans and executable bodies of work.

Operational Workflow & Process Improvement

• Assess existing operational workflows and identify gaps, dependencies, inefficiencies, and improvement opportunities.
• Design or refine future-state workflows that support clinical and operational objectives.
• Facilitate cross-functional working sessions to clarify roles, handoffs, business requirements, and operational impacts.
• Support implementation and adoption of redesigned processes and operating models.
• Identify opportunities to standardize approaches while accommodating appropriate regional or functional differences.
• Facilitate discovery sessions, stakeholder interviews, current-state assessments, gap analyses, and future-state design.
• Help develop strategic roadmaps, operating models, business requirements, implementation approaches, and solution options.
• Translate concepts and recommendations into structured implementation plans.
• Partner with leaders to evaluate opportunities, define priorities, and move initiatives from strategy through execution.

What You Will Bring

Required Qualifications

• Strong healthcare Program and/or Project Management experience.
• Strong stakeholder management skills with the ability to work across functions and organizational levels.
• Demonstrated ability to independently manage complex projects and multiple concurrent workstreams.
• Experience with strategic planning, business/process design, operational workflow improvement, or healthcare transformation.
• Strong project planning, risk/issue management, dependency management, governance, and executive reporting skills.
• Ability to facilitate complex discussions and convert ambiguous business problems into structured plans and deliverables.
• Excellent written and verbal communication, facilitation, and executive presentation skills.
• Ability to operate effectively in a highly matrixed healthcare environment.

Preferred Experience

• Health plan operations
• Workflow and process redesign
• Performance improvement
• Implementation planning
• Operating model and organizational design
• Healthcare strategy and roadmap development
• Current-state / future-state assessments
• Change management
• Data, analytics, KPI development, and performance reporting

What You Can Expect

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
• Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors.
• Total Rewards include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off and Paid Sick Time (in geographies where legally required).

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.

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