Program Professional: HHS

City of Spokane; Spokane (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Spokane is seeking a Program Professional to manage contracts and monitor program quality for affordable housing and homelessness services. The role requires experience in social services, contract management, and stakeholder engagement, with a focus on equitable outcomes for communities served.

The position emphasizes compliance with local, state, and federal contracts, billing accuracy, and ongoing program evaluation to improve effectiveness and impact.

Qualifications

• Bachelor's degree in Social Science, Public Administration, Business, Government or a related field.
• 2 years of social services, homelessness services, or affordable housing experience with contract management, compliance or monitoring.

Responsibilities

• Oversee the administration and management of local, state, and federal contracts for program delivery and compliance.
• Engage with community stakeholders, partners, and officials; facilitate meetings and gather input.
• Process and reconcile billing and invoices; coordinate with finance and accounting for proper documentation.
• Develop and implement program monitoring strategies to ensure effectiveness and compliance; stay abreast of industry trends.

Skills

Contract management

Program monitoring

Billing & invoicing

Stakeholder engagement

Education

Bachelor's degree in Social Science or Public Administration or Business

Tools

Contract management software

Job description

The Program Professional will be responsible for managing contracts and monitoring program quality related to affordable housing and homelessness services. This role involves overseeing the administration and compliance of local, state, and federal contracts, engaging with community stakeholders and partners, and ensuring the effective delivery of services. The ideal candidate will have extensive experience in social services, homelessness services, or affordable housing development, as well as strong skills in contract management and program monitoring. This position requires a commitment to promoting equitable social, economic, and environmental conditions to achieve optimal health and well-being for all individuals and communities served.

Managing Local, State, and Federal Contracts

• Oversee the administration and management of contracts, ensuring compliance with all applicable laws, regulations, and guidelines.
• Develop, negotiate, and execute contract agreements with service providers, vendors, and partners.
• Monitor contract performance, assess outcomes, and implement corrective actions as necessary.

Community Engagement with Stakeholders and Partners

• Establish and maintain effective working relationships with community members, government officials, non-governmental organizations, and other stakeholders.
• Facilitate community meetings, focus groups, and other engagement activities to gather input and feedback on programs and initiatives.
• Represent the department at public meetings, forums, and events to promote programs and initiatives.

Billing and Invoices Management

• Ensure accurate and timely processing of billing and invoices related to program activities.
• Review and reconcile billing statements, invoices, and financial reports.
• Collaborate with finance and accounting teams to resolve discrepancies and ensure proper documentation.

Program Monitoring

• Identify, develop, and implement program monitoring strategies to ensure program effectiveness and compliance.
• Conduct regular reviews and evaluations of programs to assess effectiveness and identify areas for improvement.
• Stay current with industry trends, research, and innovations to continuously improve program quality and impact.

Open Entry Requirements

• Education: Graduation from an accredited four-year college or university with a degree in Social Science, Business, Public Administration, Government, or related field; and
• Experience: Two years of social service case management, homeless services, or affordable housing experience to include contract management, compliance, or monitoring.
• Equivalency: We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status. As a Fair Chance Employer, City of Spokane does not conduct initial background screening for non-public safety positions.