Program Practice Specialist

SCP Health; Winchester Center (CT); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with match

Paid time off

Professional development support

Wellness resources

Job summary

SCP Health is seeking an experienced operations manager for Winchester, VA, to optimize daily clinical support services and provider workflows. The role emphasizes KPI governance, client and provider satisfaction, and coordination across hospital-based service lines.

You will oversee scheduling, credentialing, and medical records processes while partnering with leadership to drive improvements and maintain high-quality patient care.

Qualifications

• Experience in a professional medical office environment.
• Excellent verbal and written communication and organizational skills.
• Ability to work autonomously and collaboratively in a team.
• Ability to build effective relationships at all levels.
• High attention to detail and follow-through.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage daily operations and recommend improvements to KPI performance and client/provider satisfaction.
• Handling daily administrative duties for each service line, including documentation queries and scheduling support.
• Oversee census management and EMR reconciliation.
• Market hospital services to retain referrals and grow volume.
• Ensure accurate ICD-10/CPT coding and chart review for billing.
• Support quality and satisfaction initiatives with clients and clinicians.

Skills

Office management

Practice management

Healthcare

Project management

ICD-10 coding

Communication

Education

High School diploma

Bachelor’s degree, preferred

Tools

Microsoft Office

Job description

At SCP Health, What You Do Matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why You Will Love Working Here

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Responsibilities

• Manage daily operations and recommend improvements to the practice as it relates to KPI's, and Client and Provider Satisfaction as established by both employer and the client.
• Manage daily administrative duties for each service line to include death certificates, documentation queries, committee notes and follow-up, virtual health cart support, scheduling support, and management.
• Daily Census management and patient assignment to include EMR reconciliation.
• Market services and the hospital to ensure retention of existing referral sources and to grow new referrals and volumes.
• Support co-workers in audit and billing and comply with ICD10/CPT coding and chart review to ensure accurate documentation and billing.
• Enhance Client, PCP, Patient, and Provider Satisfaction as well as Quality, Case Management, Emergency Department, and other facility relations. Assist in satisfaction surveys for the client and clinician teams.
• Communicate with PCPs and Consulting Specialist results pertaining to satisfaction, growth, and discharge summary follow-ups.
• Complete Tracking Forms designated for the Hospitalist Program. Analyze and recommend needed improvements to both employer and Hospital leadership teams.
• Identify on site production, performance, or other issues; recommend strategies for improvement.
• Assist in monthly scheduling and completion of provider schedules for designated client site to ensure quality patient care and efficient use of resources.
• Facilitate engagement of HM Medical Director to result in meeting participation, new provider recruiting and retention targets.
• Creation and facilitation of meeting agendas, meeting summaries, and follow-up plans.
• Manage daily operations and recommend improvements to the practice as it relates to KPI's, and Client and Provider Satisfaction as established by both employer and the client.
• Establish and facilitate standing HM Committee meetings between Hospital Administration, designated facility department managers (HM representatives, ED representatives, Virtual Health clinicians, and Anesthesia providers if contract includes these services).
• Liaison between employer and hospital personnel involved in medical records process.
• Oversee daily operations regarding physician signatures, provider credentialing, physician completion of medical records and physician completion of daily billing.
• Assist in Onboarding activities for new clinicians: meet and greet with introductions, MSO support, badge access, office set‑up, etc.
• Availability by phone or pager for schedule emergencies, patient complaints, or other facility issues.
• Other duties deemed necessary and assigned by leadership.

Knowledge, Skills, And Abilities

• Experience working in a professional or medical based office environment.
• Excellent verbal and written communication and organizational skills.
• Able to effectively work autonomously and collaboratively in a team environment.
• Ability to build effective relationships at all levels within the organization.
• High attention to detail and follow-through.
• Intermediate Microsoft Office proficiency (i.e., Outlook, Excel, and PowerPoint)

Education

• High School diploma or GED.
• Bachelor’s degree, preferred.

Work Experience/Qualifications

• 2+ years of office management experience.
• 2+ years of experience in Practice Management or Healthcare.
• Project Management experience working within or alongside hospital-based environment or functional areas.
• Knowledge and understanding of ICD 10 and CPT coding.

PRIMARY LOCATION

• Winchester Medical Center - Winchester, VA

Pay Range

42,784.00 - 58,816.00 USD annually

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

Benefits

• We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.