Program Performance Specialist

RXinsider LTD.; West Des Moines (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Voluntary Benefits

HSA & FSA

Fertility & Family Planning Benefits

Paid Parental Leave

Adoption Assistance Program

Employee Resource Groups

Flex PTO for Exempt Associates & up to

Job summary

RXinsider LTD. seeks a results-driven professional to manage performance guarantees for a subset of tier 2-4 clients, serving as the SME on both performance and financial aspects of those contracts.

You will diagnose performance barriers, develop action plans, and collaborate with cross-functional teams to ensure strong results and feasible negotiations across the business.

Travel up to 10% may be required to coordinate with clients and internal stakeholders.

Qualifications

• Bachelor's degree; minimum 2 years in health care field.
• Applies working knowledge of concepts, principles and technical capabilities.
• Works on projects of moderate scope and complexity.
• Identifies solutions and takes action to resolve issues within defined parameters.
• Travel requirements up to 10% (domestic and/or international).

Responsibilities

• Understand in detail how performance aligns with client contracts and diagnose barriers.
• Develop action plans to meet performance goals and coordinate with teams to execute.
• Serve as expert on performance barriers affecting assigned clients.
• Collaborate with account management to support client conversations.
• Coordinate with finance to communicate expected performance.
• Inform contract negotiations by coordinating with sales on performance feasibility.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Business acumen

Decision making

Guidance reception

Education

Bachelor's Degree

Job description

Job Summary

This position is responsible for managing performance guarantees for a subset of tier 2-4 clients. They serve as the business’s subject matter expert on the performance and financial aspects of those clients' contracts. They are responsible for understanding how we're performing against client performance expectations and financial targets and implementing strategies to ensure strong results on both fronts. Individuals in this role may also serve as process owners for performance initiatives the span the entire department.

Essential Duties & Responsibilities

• Understand with great detail how we’re performing against client contracts, diagnose for performance barriers and develop action plans to meet performance goals.
• Collaborate with teams across the business to execute on performance action plans.
• Serve as expert on performance barriers impacting assigned clients.
• Collaborate with account management teams to support their conversations with clients.
• Coordinate with finance to communicate expected performance.
• Inform contract negotiations by coordinating with sales teams on performance feasibility.

Qualifications

What is expected of you and others at this level

KNOWLEDGE & REQUIREMENTS

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy
• Travel Requirements: Domestic and/or International, up to 10%

Education & Experience Requirements

• Minimum years of work experience: 2 years IN health care field
• Minimum level of education or education/experience: Bachelors Degree

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Employer Match & Roth Option Available – immediate eligibility