Program Performance Manager

AdventHealth; Altamonte Springs (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a Program Performance Manager to enhance provider performance management. This strategic role involves developing systems for quality, cost, and utilization management while collaborating with executives and medical directors. The ideal candidate will leverage advanced analytical tools and CRM architecture to drive performance improvement initiatives. Join a community that values holistic well-being and professional growth, where your contributions will make a significant impact in shaping healthcare delivery in Florida. If you are passionate about healthcare and have a knack for data-driven decision-making, this opportunity is perfect for you.

Benefits

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• 4+ years of experience in healthcare with a focus on performance management.
• Six Sigma Green Belt Certification and Change Management Training.

Responsibilities

• Develop and maintain a robust system for managing provider performance.
• Implement project tracking systems for provider-facing teams.
• Leverage advanced analytics to derive insights from performance data.

Skills

Performance Management Systems

Project Tracking

CRM Architecture (Salesforce)

Advanced Analytics

Change Management

Education

Bachelor's in Healthcare Administration

Master's in Healthcare Administration

Tools

Microsoft Office Suite

Tableau

PowerBI

Salesforce

Job description

Program Performance Manager – AdventHealth PHSO Resources

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift :

Location: VIRTUAL, Altamonte Springs, 32714

The role you’ll contribute:

The Performance Program Manager holds a critical role in shaping the infrastructure, processes, and technology that underpin provider performance management within our clinically integrated network and value-based enterprise. Reporting to the Executive Director of Provider Performance, this strategic role is dedicated to creating a sophisticated and proactive system that supports performance improvement initiatives, data-driven actions, and strategic planning across all providers for the state of Florida supporting the clinically integrated network and value-based enterprise.

The value you’ll bring to the team:

• Performance Management Systems: Develop and maintain a robust system to manage provider performance, focusing on Quality Escalations, Utilization Escalations, Cost of Care Escalations, and Citizenship Escalations. Establish an effective process for Action Plan Management, ensuring timely and effective remediation strategies. Collaborate with executives and Medical Directors to establish provider accountability measures and implement into operational workflows.
• Project Tracking and Collaboration: Implement and maintain a project tracking system for provider-facing teams to maintain accurate records of Remediation Management and Accountability. Progressive improvement strategies to enhance the sophistication and efficacy of performance management systems are expected to be generated and implemented as part of the evolving network needs. Collaborate closely with Network Development and Network Governance to integrate performance management systems with network operations. Collaborate with the Network Operations leadership as a key partner to system integration, clinical integration software, and CRM platforms.
• CRM Architecture and Integration: In partnership with PHSO Operations team this role will oversee the CRM architecture (Salesforce) related to support the provider performance team's efficient workflow. Collaborate with Network Management to ensure accurate records within the CRM, facilitating seamless collaboration between teams.
• Performance Programs System Management: Lead initiatives tracking and resolution related to Practice Transformation, Address Attribution Errors, and Incentive Management (Validation, distribution, calculation, analytics, collaboration with finance). Manage payer-specific performance programs, integrating applications and management into operational workflows such as HFHP MA CDI Bonus Distribution, Curation Health, and Stellar Health.
• Enhanced Analytics and Strategic Planning: Leverage advanced analytical skills to derive insights from performance data. Leverage applications and tools such as Microsoft Office Suite, Tableau, and PowerBI in collaboration with the analytics team to create and deliver visualization tools that can impact performance management and translation of analysis to performance improvement with providers. Contribute to business analytics and strategic planning efforts to support data-driven decision-making.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Bachelor's in healthcare administration, Business, or related field.
• 4+ years of experience in healthcare.
• Six Sigma Green Belt Certification.
• Change Management Training.

Preferred qualifications:

• Master's in healthcare administration, Business, or related field.
• Experience with data-driven performance management and strategic planning
• Familiarity with CRM architecture, provider incentives, and healthcare technology applications