Program Performance Manager

Texas Health Huguley FWS; Altamonte Springs (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Program Performance Manager to enhance provider performance management within a clinically integrated network. This strategic role involves developing robust performance management systems, implementing project tracking for accountability, and overseeing CRM architecture to facilitate collaboration. The ideal candidate will have a strong background in healthcare administration and experience with data-driven performance management. Join a community that values holistic care and supports personal and professional growth while making a significant impact on healthcare delivery in Florida.

Benefits

Benefits from Day One

Paid Days Off from Day One

Mental Health Resources and Support

Qualifications

• 4+ years of experience in healthcare management.
• Bachelor's degree in healthcare administration or related field required.

Responsibilities

• Develop and maintain a robust system to manage provider performance.
• Implement project tracking systems for provider-facing teams.

Skills

Performance Management Systems

Project Tracking

CRM Architecture

Advanced Analytics

Education

Bachelor's degree in healthcare administration

Master's degree in healthcare administration

Tools

Salesforce

Microsoft Office

Tableau

PowerBI

Job description

Job Description - Program Performance Manager (25010681)

Job Description

Job Number:

25010681

Program Performance Manager – AdventHealth PHSO Resources

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift:

The role you’ll contribute:

The Performance Program Manager plays a critical role in shaping infrastructure, processes, and technology that support provider performance management within our clinically integrated network and value-based enterprise. Reporting to the Executive Director of Provider Performance, this strategic role involves creating a sophisticated, proactive system that supports performance improvement initiatives, data-driven actions, and strategic planning across all providers in Florida, supporting the clinically integrated network and value-based enterprise.

The value you’ll bring to the team:

• Performance Management Systems: Develop and maintain a robust system to manage provider performance, focusing on Quality Escalations, Utilization Escalations, Cost of Care Escalations, and Citizenship Escalations. Establish effective processes for Action Plan Management to ensure timely remediation strategies. Collaborate with executives and Medical Directors to establish provider accountability measures and integrate them into operational workflows.
• Project Tracking and Collaboration: Implement and maintain a project tracking system for provider-facing teams to record Remediation Management and Accountability activities. Generate and implement strategies to enhance the performance management system as network needs evolve. Collaborate closely with Network Development and Network Governance to integrate these systems with network operations and with Network Operations leadership for system integration, clinical software, and CRM platforms.
• CRM Architecture and Integration: Oversee CRM architecture (Salesforce) related to provider performance workflows in partnership with PHSO Operations. Ensure accurate records within the CRM to facilitate seamless team collaboration.
• Performance Programs System Management: Lead initiatives related to Practice Transformation, Address Attribution Errors, and Incentive Management (validation, distribution, calculation, analytics, and collaboration with finance). Manage payer-specific performance programs and integrate applications like HFHP MA CDI Bonus Distribution, Curation Health, and Stellar Health into operational workflows.
• Enhanced Analytics and Strategic Planning: Use advanced analytical skills and tools such as Microsoft Office, Tableau, and PowerBI, in collaboration with the analytics team, to create visualizations that impact performance management. Contribute to business analytics and strategic planning to support data-driven decision-making.

Qualifications

The expertise and experiences you’ll need to succeed:

• Bachelor's degree in healthcare administration, Business, or a related field.
• 4+ years of experience in healthcare.
• Change Management Training.

Preferred qualifications:

• Master's degree in healthcare administration, Business, or a related field.
• Experience with data-driven performance management and strategic planning.
• Familiarity with CRM architecture, provider incentives, and healthcare technology applications.