Program Outreach Coordinator

ICF; Trenton (NJ); On-site; USD 67,000 - 114,000; Full time

Benefits offered by this job

Flexible workplace

Work-life balance

Donation matching

Volunteer opportunities

Tuition reimbursement

Professional development

401k matching

ESPP

Job summary

ICF seeks a Program Outreach Coordinator located in New Jersey to deliver energy efficiency and customer engagement programs through communications, event coordination, stakeholder outreach, and program administration. You will manage email campaigns, newsletters, distribution lists, and event logistics while supporting cross-functional teams and CRM data management.

The role emphasizes collaboration with internal teams, trade allies, subcontractors, utility clients, and external stakeholders to

Qualifications

• Bachelor's degree in Communications, Marketing, Public Relations, Business Administration, Event Management, Environmental Studies, or a related field.
• 1+ years of professional experience supporting communications, outreach, marketing, event coordination, customer engagement, or program administration.

Responsibilities

• Manage and distribute stakeholder communications through Mailchimp, including newsletters, program announcements, event invitations, and trade ally resources.
• Coordinate the production and distribution of the Energy Matters newsletter with content curation, layout, review cycles, and survey administration.
• Plan and support program events with communications, registration, attendee tracking, surveys, and logistics.
• Maintain stakeholder, trade ally, subcontractor, and event distribution lists, calendars, outreach trackers, and program documentation.
• Coordinate outreach and engagement activities with subcontractors and program teams for seamless execution.
• Manage end-to-end client badging process, including background checks, approvals, and onboarding status tracking.
• Support program operations via meeting coordination, note-taking, action tracking, SharePoint, and Planner maintenance.
• Oversee event and outreach reporting, including registration analysis, surveys, attendance, and post-event assessments.
• Support CRM and data management initiatives and contribute to reporting improvements.
• Contribute to annual outreach planning and SOPs for continuous improvement.

Skills

Stakeholder outreach

Event coordination

CRM data management

Mailchimp

Email marketing

Content curation

Project coordination

Education

Bachelor's degree in Communications, Marketing, PR, Business Admin, Event Management, Environmental Studies, or related field

Tools

Mailchimp

SharePoint

Microsoft Planner

CRM systems

Job description

Ready to make a difference?

Description

Program Outreach Coordinator

Location: Must be located in New Jersey

The Program Outreach Coordinator supports the successful delivery of energy efficiency and customer engagement programs through communications, event coordination, stakeholder outreach, and program administration. This role serves as a key liaison among internal program teams, trade allies, subcontractors, utility clients, and external stakeholders, ensuring timely communications, effective event execution, and accurate program information management. The coordinator is responsible for managing email marketing campaigns, newsletters, stakeholder distribution lists, outreach events, trade ally communications, and program reporting activities. In addition, the role supports cross-functional teams through project coordination, meeting facilitation, CRM data management, and administrative support, helping to drive program participation and stakeholder engagement across multiple initiatives. This position plays a critical role in maintaining strong relationships with program partners while supporting the overall goals and objectives of the organization’s outreach and energy efficiency programs.

Why You Will Love Working Here

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

What You Will Be Doing

• Manage and distribute stakeholder communications through Mailchimp, including newsletters, program announcements, event invitations, and trade ally resources.
• Help coordinate the production and distribution of the Energy Matters newsletter through content curation, layout and formatting, review cycles, publication, communications, and survey administration.
• Plan and support program events by managing communications, registration, attendee tracking, surveys, and event logistics.
• Maintain stakeholder, trade ally, subcontractor, and event distribution lists, calendars, outreach trackers, and program documentation.
• Coordinate outreach and engagement activities with subcontractors, communicating effectively across program teams, marketing, and the client to ensure seamless execution of program outreach.
• Manage the end-to-end client badging process, including coordinating background checks, reviewing, and validating badge documentation, obtaining required approvals, submitting materials to clients, and maintaining accurate status tracking to ensure timely employee onboarding and project access.
• Support program operations through meeting coordination, note-taking, action item tracking, SharePoint and Microsoft Planner maintenance, and cross-functional communication.
• Manage event and outreach reporting activities, including registration analysis, survey results, attendance tracking, and post-event assessments.
• Support CRM and data management initiatives by organizing program data, coordinating updates, and assisting with reporting and process improvements.
• Contribute to annual outreach planning, stakeholder engagement strategies, standard operating procedures, and continuous improvement initiatives.

What We Need You To Have (minimum Qualifications)

• Bachelor's degree in Communications, Marketing, Public Relations, Business Administration, Event Management, Environmental Studies, or a related field.
• 1+ years of professional experience supporting communications, outreach, marketing, event coordination, customer engagement, program administration, or a related function.

What We Would Like You To Have

• 2+ years of professional experience supporting communications, outreach, marketing, event coordination, customer engagement, program administration, or a related function.
• Experience supporting energy efficiency, utility, customer engagement, or outreach programs is preferred.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience coordinating events, meetings, or stakeholder engagement activities.
• Ability to coordinate multiple projects and stakeholders simultaneously.
• Experience managing databases, CRM systems, or reporting tools.
• Experience with email marketing platforms such as Mailchimp.

Compensation

Although the posted range below is broader, this position is anticipated to offer a base salary in the $60,000–$65,000 range.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,063.00 - $114,008.00

New Jersey Remote Office (NJ99)