Associate Program Specialist

ICF; New York (NY); Hybrid; USD 61,000 - 104,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Team-building events

Donation matching

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF seeks an Associate Program Specialist to support day-to-day tasks for multiple electric vehicle infrastructure programs in the Mid-Atlantic. Hybrid work with travel to Columbia, MD or Reston, VA. You will help with reports, stakeholder support, data analyses and program improvements.

Ideal candidates have a Bachelor’s degree or related experience, plus 1+ months in energy or sustainability work. Proficiency in MS Office and SharePoint/PowerBI is preferred.

Qualifications

• Bachelor’s Degree or substitution with related experience.
• 1+ months of energy, environmental, or sustainability work.

Responsibilities

• Support management of multiple EV infrastructure and load management programs.
• Coordinate with groups to align outreach, IT, marketing, and operations.
• Maintain program data, incentives, and customer segments.
• Prepare weekly updates and various financial and status reports.
• Collaborate with vendors and clients to ensure data delivery requirements.
• Analyze data to identify trends and resolve data quality issues.

Skills

Communication skills

Team coordination

Independent work

Analytical thinking

Education

Bachelor’s Degree in Business, IT, Economics, Environmental Science or related field

Tools

Excel

PowerPoint

Word

SharePoint

Teams

PowerBI

Job description

Associate Program Specialist
Utility Programs and Services - East Delivery

Location: Columbia, MD or Reston, VA (Hybrid - Home Office with Office Travel)

Are you ready to make a difference?
To support our growth, ICF is seeking a candidate to support day-to-day responsibilities for multiple commercial electric vehicle infrastructure and load management programs in the Mid-Atlantic. Working closely with program and portfolio managers, this individual will ensure seamless project implementation and contribute to various deliverables such as creating and managing progress reports, supporting program stakeholders and participants, completing charging data and charging site analyses, and researching products and enhancements.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Local events and team-building focus
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401kmatching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Support program management of multiple electric vehicle infrastructure and load management programs, ensuring quality control and adherence to best practices to meet program goal targets.
• Collaborate with multiple groups to ensure processing, outreach, IT systems, marketing initiatives, customer care, operations, and staff are aligned to reach a common annual goal.
• Maintain accurate program data for participation, project status, incentive amounts, and customer segments, among other program data.
• Maintain internal trackers, spreadsheets, status logs, and SharePoint materials to support program management, budget monitoring, quality assurance, and regulatory reporting readiness.
• Support data quality control by reviewing customer, vendor, and internal program data for completeness, consistency, and potential errors, and by helping resolve missing or questionable information with internal teams, vendors, or the client as appropriate.
• Support preparation of weekly updates, monthly financial reporting, annual reporting, evaluator requests, and other ad hoc reporting needs for the client.
• Support utility customers during their program participation journey.
• Coordinate with vendors and partners to support timely collection of charger utilization, session, uptime, reliability, maintenance, and service response data, consistent with agreed data delivery requirements.
• Assist with program start-up and continuous improvement activities, including workflow documentation, report template updates, process refinements, escalation path tracking, and lessons learned from Phase I to Phase II implementation.
• Interface with the client team for day-to-day planning and updates.
• Provide insight and recommendations for program changes based on existing market knowledge and program trends.
• Create and maintain Excel spreadsheets and databases for internal tracking to ensure program remains within its budget and stays on track to meet goal.
• Report program performance to senior leadership regularly.
• Analyze data and call out trends, find and address errors to resolution.
• Develop and update high quality client reports within required timelines, provide regular program status updates.
• Handle and track issues brought by subcontractors, customers, and customer service representatives.
• Address client and customer issues with a positive attitude.
• Provide flexible support for additional program implementation, reporting, customer engagement, and operational tasks as needed.
• Grow into the lead ICF representative for these programs.

What we need you to have (minimum qualifications):

• Bachelor’s Degree (Business, Information Technology, Economics, Environmental Science or Studies, or related subject preferred but not required), or applicants can substitute one year of related experience for one year of education.
• 1+ months of experience in energy, environmental, or sustainability work.

What we would like you to have (preferred):

• Prior experience supporting, or participating in, utility-sponsored demand-side management programs.
• Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
• Experience with customer management and engagement.
• Experience coordinating tasks across teams.
• Ability to work independently in a fast-paced environment while maintaining multiple deadlines with a client-first mindset.
• General understanding of electric vehicles and the electric vehicle market.
• Excellent verbal, interpersonal and written communication skills.
• Strong analytical, problem-solving and decision-making capabilities.
• Additional skills: SharePoint, Teams, PowerBI

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withs sincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [e-mail]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$61,232.00 - $104,094.00

Columbia, MD (MD12)