Program Operations Supervisor

WestCare Inc; Florida; On-site; USD 68,000 - 73,000; Full time

Job summary

The WestCare GulfCoast-Florida program in Pinellas Park, FL seeks an experienced administrator to oversee day-to-day operations, supervise non-clinical staff, and handle administrative duties in compliance with state laws, CARF, and contracts.

Reporting to the Regional Vice President, the role involves front desk supervision, referrals and intake, billing coordination, reporting, inventory management, and collaboration with community partners.

Qualifications

• Minimum bachelor's degree in counseling, social work, psychology, or related human services field.
• 2+ years of office supervisory experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee GulfCoast-Florida program operations and administration.
• Oversee front desk operations, ensuring coverage and professional service.
• Manage referral and intake processes for timely access to services.
• Monitor client flow and scheduling to optimize resources.
• Coordinate billing and client co-pays with staff to ensure timely reimbursement.
• Prepare and submit program reports and manage inventory for the location.

Skills

Office supervisory experience

Excellent written and verbal commu n

Education

Bachelor's degree in counseling / social work / psychology

Tools

Microsoft Office Suite

Job description

The WestCare GulfCoast-Florida program in Pinellas Park, FL seeks an experienced administrator to oversee day-to-day operations, supervise non-clinical staff, and handle administrative duties in compliance with state laws, CARF, and contracts.

Reporting to the Regional Vice President, the role involves front desk supervision, referrals and intake, billing coordination, reporting, inventory management, and collaboration with community partners.