Program Operations Manager

WESTCARE GULFCOAST-FLORIDA INC; Florida; On-site; USD 68,000 - 73,000; Full time

Job summary

WestCare GulfCoast-Florida Inc. seeks an experienced program administrator to supervise non-clinical staff and manage daily operations at our Pinellas Park location. You will oversee front desk, referrals, intake, client flow, billing, and reporting to ensure seamless service delivery.

The role requires a minimum 4-year degree in a related field and strong communication, organizational, and multitasking skills. Expect a full-time schedule with a focus on compliance with state laws and contracts.

Qualifications

• Minimum bachelor's degree from an accredited college or university in a human services field.
• 2+ years of office supervisory experience preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously.
• Professional appearance and demeanor.

Responsibilities

• Oversee day-to-day program operations and non-clinical staff.
• Oversee front desk operations for coverage, customer service, and processes.
• Coordinate referral and intake process to support timely access to services.
• Monitor client flow to optimize scheduling and resource use.
• Oversee billing processes and resolve issues with billing staff.
• Ensure program reporting and documentation are complete and timely.
• Maintain inventory of office supplies for the location.
• Supervise non-clinical staff and evaluate performance annually.
• Build relationships with judiciary, service providers, and community partners.

Skills

Office supervision

Communication

Multitasking

Microsoft Office

Ethical conduct

Education

Bachelor's degree in counseling, social work, psychology, or related field

Tools

Microsoft Office Suite

Job description

WestCare GulfCoast-Florida Inc. seeks an experienced program administrator to supervise non-clinical staff and manage daily operations at our Pinellas Park location. You will oversee front desk, referrals, intake, client flow, billing, and reporting to ensure seamless service delivery.

The role requires a minimum 4-year degree in a related field and strong communication, organizational, and multitasking skills. Expect a full-time schedule with a focus on compliance with state laws and contracts.